Customer Service Representative

Company: Electrical Equipment Company
Location: Harrisonburg
Posted on: May 23, 2025

Job Description:

Advance your customer service sales experience and join a strong team who allows employees to thrive, ensuring long tenure and job satisfaction. Take advantage of a solid benefits package along with competitive pay up to $50,000 annually. Enjoy working with a team who provides opportunities for advancement, allowing you to take charge of your career path.

Electrical Equipment Company (EECO), a full line electrical distributor that specializes in Industrial Automation and power solutions, is seeking a Customer Service Representative to join their team in Harrisonburg, VA!

If you have customer service sales experience within an industrial, manufacturing, or contractor environment, Electrical Equipment Company wants to hear from you! Sales experience is preferred.

As a Customer Service Representative, you will enjoy:

• Career Growth -You are well positioned for promotions and additional responsibility as this role is designed to help you learn the electrical supply and distribution business and advance your career.
• Great Culture: EECO offers a supportive, low-stress work atmosphere where you can thrive both professionally and personally.
• Competitive Pay: Starting pay between $45,000 up to $50,000 annually, depending on experience plus annual bonus program earning up to $5,000!
• Excellent Day Schedule: Monday through Friday working 8:00am to 5:00pm
• Solid Benefits: including Medical, Dental, Vision, 3 weeks of PTO the first year, short term & long-term disability coverage, life insurance, 401k with company match up to 6%, tuition reimbursement and more!
• Impact: Representing EECO with a professional level attitude and precision. Responsibilities:
  • Customer service and sales amplification - "Delight the customer" while freeing up the Key Account Manager (KAM) to focus on growing sales.
  • Will be the customers' first stop for:
    • Pricing, quotes and delivery
    • Quote follow-up - take the lead on requesting support. Liaison to communicate results back to the customer.
    • Expedites
    • Pricing concerns - take the lead to resolve. Will likely coordinate and receive feedback from the KAM.
    • "fixing" (something went wrong and needs a resolution)
    • Coordinating / getting information or support from the factory
    • Price negotiation
    • As sales opportunities are identified, qualify and when applicable get the KAM engaged
    • Work with the KAM to jointly uncover key contacts / decision makers, and or get information relevant to advancing opportunities.
    • Leverage customer relationship management (CRM) to manage customer interactions, prioritize activities.
    • Profit - "Buy low, sell high"
      • Based on customer spend, proactively manage pricing agreements and customer pricing files to maximize gross profit. (as required, minimum annually)
      • Look for migration opportunities to move customers to preferred vendors and increase margin percentages.
      • Make sure pricing files in place that allow us to be competitive and maximize margin
      • Proactively notify the customer of pricing changes when applicable
      • Opportunity identification - "Continually challenge the norm"
        • Seek to understand the customer's needs and challenges. Look for ways to drive efficiency through systems, technology, services and or solutions that generate value for the customer.
        • Proactively offer product / service solutions that offer value to the customer.
        • Liaison that works across departmental boundaries to enhance efficiencies and remove challenges impacting customer service.
          
          About the Company:
          
          EECO is a full line electrical distributor that specializes in Industrial Automation and power solutions that provides solutions to reduce costs, increase reliability, and improve performance. Driven by ideas to make an impact for their customers, EECO invests in the capabilities required to increase understanding, drive recommendations, and take action.
          
          We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
          
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Keywords: Electrical Equipment Company, Germantown , Customer Service Representative, Sales , Harrisonburg, Maryland