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Collections Agent

Company: Loudoun Water
Location: Ashburn
Posted on: May 28, 2023

Job Description:

Loudoun Water, a public water and sewer utility located in Ashburn, Virginia, has an immediate opening for a Collections Agent in the Finance division. Essential functions include:Providing timely and professional communication to customers by answering telephone calls, providing information concerning utility services, billings, disconnection procedures, payment, rates, rules, regulations and other matters.Accurately posting transactions to department documents and utility master files in SAP.Responding to customer inquiries relative to the collection effort.Processing Dunning and Collections for miscellaneous billing.Performing customer collection efforts by understanding and applying collections practices in accordance with the Commonwealth of Virginia.Initiating correspondence notifying customers of action to be taken if payment is not made.Preparing, filing and releasing liens for delinquent and final accounts and bankruptcy filings.Preparing and filing claims with the Virginia Debt Setoff Program.Maintaining communication with internal departments to ensure disconnections and reconnections are completed.Preparing and filing annual reports for inactive unclaimed property.We are seeking a self-starter with strong research and communication skills, both written and verbal, to join our team. We offer highly competitive salaries, a stable work environment and excellent employee benefits. Requirements: Associates Degree in accounting or related field with responsible experience in collections and customer service operations preferably with a public utility. A BA/BS degree in business may be substituted for part of the required work experience. Demonstrated ability to work independently and follow established processes/procedures. If selected for employment all new hires must be willing to get vaccinated or provide proof of vaccination for Covid-19 prior to their start date.Apply online at Salary DOQ. Position will remain open until filled. EOEPDN-993d6104-328f-4b63-bb2b-b1b0643b77cd

Keywords: Loudoun Water, Germantown , Collections Agent, Sales , Ashburn, Maryland

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