Guest Service Representative
Company: Hawkeye Hospitality
Location: Martinsburg
Posted on: May 27, 2023
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Job Description:
Hawkeye Hotels represents the highest quality, state of the art
hotels that are either new or newly renovated. We take it as a
matter of professional pride to exceed the highest expectation of
today's sophisticated travelers. Founded in 1982 with one roadside
hotel in Mena, Arkansas, Hawkeye Hotels has become one of the
fastest-growing family-owned hospitality companies in the U.S. We
maintain lasting affiliations with leading brands, including
Marriott, Hilton, and InterContinental. If you share our passion
for delivering exceptional experiences to our guests, apply today
to join our team!
As the Guest Service Representative, you will interact with our
guests to ensure their expectations are exceeded. Ensures clear
communication with guests
during the arrival and departure experience, phone interactions as
well as general requests from guests. Be well versed in promotions,
events, pricing, and sales strategy to meet the guest's request.
Efficiently handles all payments received. Ensures key control as
well as other systems and procedures are in place and followed for
guest safety and security. Offers guests assistance whenever
possible. Responsible for resolving escalated customer relations
issues.
QUALIFICATIONS:
Hawkeye Hotels is an Equal Opportunity Employer that considers
applicants without regard to race, sex, religion, national
origin,
sexual orientation, gender identity, disability or protected
veteran status.
Keywords: Hawkeye Hospitality, Germantown , Guest Service Representative, Sales , Martinsburg, Maryland
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here to apply!
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