Front Desk Agent
Company: Hyatt Regency Dulles
Location: Herndon
Posted on: August 6, 2022
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Job Description:
Overview
Assist guests with arrival and departure from hotel, while
providing positive guests experiences.
Responsibilities
- Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks, and other forms of payment. Convert foreign currency at
current posted rates. Post charges to guest rooms and house
accounts using the computer.
- Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and
heavy hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion.
- Comply with attendance rules and be available to work on a
regular basis.
- Perform any other job related duties as assigned.
About Us
Join our award-winning family at the Hyatt Regency Dulles, where
taking care of our people is the foundation for our success! Our
hotel was awarded the #1 Customer Service Elite score in all of
Hyatt's Timeless portfolio in 2020 and achieved GBAC STAR Facility
Accreditation in 2021 for cleaning and disinfecting to a higher
standard. We offer a fun and supportive work environment,
outstanding training and development opportunities, competitive pay
and benefits, free parking, and Hyatt's discount room program. We
embrace diversity in the workplace and create an inclusive
environment for all of our associates. Additionally, the hotel's
Fun Committee plans fun and engaging monthly activities, including
an abundance of awards and recognition programs. Our newly
renovated hotel is located minutes from Dulles International
Airport in Herndon, Virginia, featuring 316 suite-style guest rooms
and a 30,000 square foot IACC conference center. We would love to
talk to you about your next career move!We value U.S. military
experience and invite all qualified military candidates to
apply.
Keywords: Hyatt Regency Dulles, Germantown , Front Desk Agent, Sales , Herndon, Maryland
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