Customer Service Representative
Company: Antietam Call Center
Posted on: January 16, 2022
HOW TO APPLY:
- Please Click on the link below and fill out the application and
complete the testing.:
DO NOT USE A CELL PHONE TO COMPLETE THE TESTING
- Do not reply to the posting or email your resume.
- Applications are only accepted through this link.
- Applicants not following these instructions will be disqualified
Join Our Growing Team!
Antietam Call Center is hiring! We're currently seeking to expand
our staff of
25+ Agents Due To Continued Growth In The Company.
Position open for Hagerstown, MD office only.
This is a full-time, permanent position. 2nd shift ranging from
12pm-8pm, 1pm-9pm, 2pm-10pm, 3pm-11pm.
Please read the entire job description below before applying for
Work from home after six months on the job and qualification.
BENEFITS OF EMPLOYMENT:
Very Competitive Hourly Wages - Starting pay dependent on
Health Benefits - available after 30 days. Company pays 1/2 of the
Simple IRA Retirement Plan - No vesting period. Company matches
100% up to
3% of your salary.
Recognition - We value a job well done. We also reward and
MAIN JOB TASKS AND RESPONSIBILITIES:
Answer calls professionally
Respond to customer inquiries
Research required information using available resources
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
EDUCATION AND EXPERIENCE:
Proficient in MS Windows/Office
Knowledge of customer service principles and practices
Six months or more experience in a customer service (preferably),
or call center
35+ WPM typing
Knowledge of administration and clerical processes
Verbal and written communication skills
Customer service orientation
Attention to detail - EXTREMELY IMPORTANT!
Keywords: Antietam Call Center, Germantown , Customer Service Representative, Sales , Hagerstown, Maryland
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