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Customer Service Representative

Company: Antietam Call Center
Location: Hagerstown
Posted on: January 16, 2022

Job Description:

HOW TO APPLY:



- Please Click on the link below and fill out the application and complete the testing.: https://www.ondemandassessment.com/index.php/verify/apply/RSmeqBq/hETbnaCa DO NOT USE A CELL PHONE TO COMPLETE THE TESTING

- Do not reply to the posting or email your resume.

- Applications are only accepted through this link.

- Applicants not following these instructions will be disqualified from consideration.



Join Our Growing Team!



GENERAL SUMMARY:

Antietam Call Center is hiring! We're currently seeking to expand our staff of
25+ Agents Due To Continued Growth In The Company.
Position open for Hagerstown, MD office only.
This is a full-time, permanent position. 2nd shift ranging from
12pm-8pm, 1pm-9pm, 2pm-10pm, 3pm-11pm.
Please read the entire job description below before applying for the position.
Work from home after six months on the job and qualification.









BENEFITS OF EMPLOYMENT:

Very Competitive Hourly Wages - Starting pay dependent on experience
Health Benefits - available after 30 days. Company pays 1/2 of the employee's premium.
Simple IRA Retirement Plan - No vesting period. Company matches 100% up to
3% of your salary.
Recognition - We value a job well done. We also reward and recognize it.



MAIN JOB TASKS AND RESPONSIBILITIES:

Answer calls professionally
Respond to customer inquiries
Research required information using available resources
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary











EDUCATION AND EXPERIENCE:

Proficient in MS Windows/Office
Knowledge of customer service principles and practices
Six months or more experience in a customer service (preferably), or call center
environment
35+ WPM typing
Knowledge of administration and clerical processes



KEY COMPETENCIES:

Verbal and written communication skills
Listening skills
Problem analysis
Problem solving
Customer service orientation
Organizational skills
Attention to detail - EXTREMELY IMPORTANT!
Stress Tolerance

Keywords: Antietam Call Center, Germantown , Customer Service Representative, Sales , Hagerstown, Maryland

Click here to apply!

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