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Member Services Representative

Company: Aerotek
Location: Hagerstown
Posted on: April 10, 2021

Job Description:

Description:To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.Skills:customer service, data entry, inbound and outbound calls, call centerTop Skills Details:Customer Service, Call center, policy compliance, high volume calls, very structured environmentAdditional Skills & Qualifications:Success profile: -Call center, administrative, secretary/receptionist, baking/mortgage, professional environment or high volume retail environment. Stay way from: -Food industry, servers, bar tenders, trades, heavy equipment operators, bus drivers, etExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Germantown , Member Services Representative, Sales , Hagerstown, Maryland

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