Help Desk Analyst, Junior

Company: Booz Allen Hamilton
Location: Winchester
Posted on: June 25, 2022

Job Description:

Job Number: R0139262



Help Desk Analyst, JuniorKey Role:Provide end user support for a mission critical system for a federal law enforcement customer. Join a large Agile team supporting continued system development and maintenance. Stay abreast of new functionality added through regular software releases. Communicate and respond to help desk requests across multiple mediums, including in-person, phone, and email, effectively and professionally.Apply basic principles, theories, and concepts to job assignments. Exhibit technical and operational proficiency in solving problems of moderate complexity. Contribute to the completion of projects and programs in area of expertise.Basic Qualifications:-Experience working in a help desk environment-Experience with troubleshooting hardware and software issues-Top Secret clearance-HS diploma or GEDAdditional Qualifications:-5+ years of experience working in a help desk environment-Experience with scripting or PowerShell-Bachelor's degreeClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.#LI-AH1, DH1, DRE1

Keywords: Booz Allen Hamilton, Germantown , Help Desk Analyst, Junior, Professions , Winchester, Maryland