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Level II Deskside Support Technician

Company: CompuCom
Location: Waynesboro
Posted on: January 16, 2022

Job Description:

Job Description

At e X cell , you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join e X cell ! We are currently seeking a talented Onsite Level II Deskside Support Technician to join our team for a 12-month contract. Monday- Friday 8:00am-5:00pm 12 Month Contract Needed ASAP Responsibilities:

+ Install, configure, and support new hardware and software

+ Ensure that hardware and software systems are maintained

+ Follow specific instructions to troubleshoot and upgrade end users' IT workstations

+ Provide technical support to users with very different levels of IT knowledge and competence

+ Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude

+ Demonstrate active listening skills with the ability to act with sensitivity and empathize with customer's situation

+ Demonstrate compassion and discretion in a patient care environment in support of overall service provided to the customer

+ Other duties as assigned

+ Unpacks appropriate CPU, hardware, and software and installs each at default or to custom specifications

+ Set up printers, monitors, docking stations, PC's etc.

+ Tests configured systems for appropriate functioning and troubleshoots for any errors found

+ Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements

+ Follows customer personal computer system hardware and software specifications based on instructions supplied

+ Will support users physical on-site as well as users that are remote.

Requirements:

+ Experience with PC systems, related peripherals, and common software programs and Operating Systems

+ Experience using SCCM for imaging

+ Experience using Service Now

+ Familiarity with standard Windows OS and Office suites

+ Ability to perform final configuration tasks on customer premises

+ Previous experience with Windows Deployment

Full COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Keywords: CompuCom, Germantown , Level II Deskside Support Technician, Professions , Waynesboro, Maryland

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