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Business Process Analyst II - Herndon, VA

Company: Serco
Location: Herndon
Posted on: November 22, 2021

Job Description:

**Position Description**If you're looking for an exciting and challenging Business Process Analyst II Position supporting the Centers for Medicare and Medicaid (CMS) contract, then Serco has a great opportunity for you.Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.The Business Process Analyst II will be located in one of the four CMS sites: Lawton, Oklahoma, Rogers, Arkansas, London, Kentucky, or Herndon, VA (with the option to telework occasionally).The Business Process Analyst II will be able to analyze and document the organizations processes, lead discussions with subject matter experts within the organization to gather process information and or requirements, and design and document new processes.We are looking to enhance an existing cohesive team with someone dynamic and passionate about their work.**In this role, you will:**+ Communicate process flows or requirements to staff for software development efforts or as part of procedural training and may interact with senior level staff to propose process modifications.+ Maintain technical applications and communicates with internal stakeholders, program leadership, and the government client.+ Speak to a wide audience and support the implementation of business information systems across multiple departments.+ Serve a subject matter expert to ensure initiatives and processes are in alignment with customer's strategy, goals, and objectives+ Create detailed business analysis, outlining problems, opportunities, and solutions+ Support the customer and Product Line Manager in the areas of process analysis and design, throughout the software development life cycle+ Communicate business processes and/or requirements to software development and training staff+ Construct workflow charts and diagrams for system capability studies+ Create and maintain program documentation+ Provide user acceptance testing (UAT) scenario validation and on-site support during UAT**Qualifications****To be successful in this role, you will have** :+ Bachelor's Degree+ 3-5 years+ of progressive work experience+ Strong interpersonal and communication skills - oral and written+ Ability to write and speak to many diverse and distinct audiences+ Ability to work with remote peers/management+ Strong research, analytical, and problem-solving skills+ Customer service experience**Additional desired experience and skills:**+ Background in finance/accounting+ Understanding of software development life cycle+ Experience in organizational change management and/or organizational development skills+ Experience writing clear and concise business requirements+ Proficiency in JIRA, Microsoft Suite, and Visio+ Familiarity with US tax policyIf you are interested in supporting and working with a team who is passionate in meeting the company's mission, then submit your application now for immediate consideration. It only takes a few minutes and could change your career.**Company Overview**Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .COVID-19 Regulations: Serco complies with all applicable requirements regarding COVID-19 regulations, including COVID-19 vaccinations and testing requirements.Positions supporting US Federal contracts located within the continental United States (including corporate support positions): Pursuant to Executive Order 14042 (Ensuring Adequate COVID Safety Protocols for Federal Contractors), Serco requires covered employees and new hires, whether working at a customer site, working remotely, or working in a Serco facility, to be fully vaccinated (two weeks from last/only inoculation) by January 4, 2022 and provide valid documentation of their vaccination status (except in limited circumstances where an employee is legally entitled to an accommodation).Canada, state/provincial or OCONUS based contracts and positions: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).Click here to apply now (https://careers-sercona.icims.com/jobs/46945/business-process-analyst-ii---herndon%2c-va/job?mode=apply=yes\_iframe=1=-1834477830)Refer a friend for this job**New to Serco?**Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)**ID** _46945_**Recruiting Location : Location** _US-VA-Herndon_**Category** _Business Systems/Analysis_**Position Type** _Full-Time_**Security Clearance** _None_**Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_

Keywords: Serco, Germantown , Business Process Analyst II - Herndon, VA, Professions , Herndon, Maryland

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