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Operations Analyst, Client Experience - Remote

Company: UnitedHealth Group
Location: Herndon
Posted on: November 22, 2021

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) -Primary Responsibilities:You will be the internal advocate for our enterprise health care clients, making sure that our products are meeting customers' expectations and that our customers are getting everything they seek from our products. Your goal is to ensure a high level of service and customer satisfaction. You will fulfill this mission proactively, leveraging both systems and personal interaction. Internally, you'll represent the voice of your clients to cross-functional teams at DocASAP. Externally, you'll understand client needs; offer them the best possible DocASAP solutions; conduct regular training and feedback collection sessions to improve their engagement.You are, in a word, customer-focused with experience in customer success management. While working with the customer, you will be leading the onboarding of new health care providers' onboarding on the DocASAP online solution while ensuring the client's scheduling requirements are fully met. In addition, you will also play a key role in providing training sessions to the customer on the solution. You will work as an operational support and will be required to drill deeper into operational and technical issues to identify root causes. You're a go-getter who starts conversations and knows how to become a trusted advisor, while helping the team continually build new processes to support our growing company.You'll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

  • Able to perform testing against requirements and lead UAT (User Acceptance Testing)
  • Demonstrated experience in identifying and implementing process improvements and best practices.
  • High level understanding of web technology and analytical problem-solving mind setPreferred Qualifications:
    • Bachelor's degree
    • 3-4 years of customer/client relationship experience with technical background
    • Experience with healthcare practice management systems
    • Able to thrive in a startup environment with your flexibility, curiosity and right attitude in ambiguity
    • Team player with effective communication and interpersonal skills
    • Skills in active listening and problem solving
    • Ability to remain calm in stressful situations
    • Excellent knowledge of the Microsoft Office Suite
    • Previous administrative experience in a healthcare settingTechnology Careers with Optum. -Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do -your life's best work.(sm)UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.*All Telecommuters will -be required to adhere to UnitedHealth Group's Telecommuter Policy.Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $20.77 -to $36.88. The salary range for Connecticut / Nevada residents is $22.93 -to $40.58. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Operations Analyst, Client Experience, Optum, WAH, WFH, Remote, Telecommute, Client Relationship, Hiring Immediately, #RPO

Keywords: UnitedHealth Group, Germantown , Operations Analyst, Client Experience - Remote, Professions , Herndon, Maryland

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