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Sr. NOC Support Technician

Company: Perspecta Inc.
Location: Herndon
Posted on: May 6, 2021

Job Description:

Business Group Highlights Defense The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions. Responsibilities Perspecta is seeking to fill a critical role for a Sr. NOC Support Technician for the Army Enterprise Service Desk (AESD) located in our Purcellville, VA office. In this role the contractor will be responsible for the following: * Provide Tier 3 UC Support Technician, who shall be responsible for troubleshooting and resolving advanced system and user issues in a global hybrid Skype for Business/Teams O365 SharePoint, OneDrive and Office Pro applications deployment and functionality. * Provide detailed technical documentation including solution high/low level design, platform build/configuration, troubleshooting, and operational procedures. * Works with engineering teams to review current issues to ensure successful support of new solutions and platforms through means of documentation and training. * Responsibility for the administration and supporting of the following, but not limited to: Windows Active Directory 2008/2012, Skype for Business/Teams/O365 SharePoint, OneDrive and Office Pro applications end-user support, hardware support and troubleshooting. * Support, monitor, test, and troubleshoot hardware and software IA problems pertaining to the O365 Tenant * Analyze, monitor and optimize information technology infrastructure performance. * Provide input to supervisor for process change, enterprise system priorities and team goals. * Ensure all troubleshooting procedures are documented according to approved standards. * Ability to communicate technical information to non-technical personnel. * Apply customer service and technical expertise to respond to client on the phone remotely troubleshooting and resolving hardware and software related problems. * Support, monitor, test, and troubleshoot hardware and software IA problems pertaining to the O365 Tenant. * Perform IA related customer support functions including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements for the O365 Tenant. * Manage accounts, network rights, and access to O365 Tenant systems and equipment. * Configure, optimize, and test network O365 Tenant to ensure they comply with security policy, procedures, and technical requirements. * Knowledge of Skype for Business on premise and in the Cloud (Office 365). * Basic technical knowledge of Windows Server 2012 to include Active Directory as well as Hyper-V and VMWare. * This position requires the ability to work shifts on a 24*7*365 schedule, including on-call Qualifications Required: * Active US Secret Clearance or above * IAT II Certification requirements upon hire and obtain Computing Environment (CE) training/certifications, within 180 days of hire * Professional level Microsoft Certifications such as MCSA * 10+ years' experience with Office 365 * 10+ years' experience with Network and Security * 10+ years' experience in system administration of Microsoft Windows Server 2012 OS * Bachelor's Degree in Information Technology or equivalent experience Preferred: * Ability to work on multiple tasks simultaneously. * Strong troubleshooting and analytical skills. * Must be an effective communicator, both orally and written. * Ability to handle high demands with frequent changes or delays within a team environment. * Self-motivated to seek opportunities for continuous skills improvement. * Ability to maintain a safe working environment always. * Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, and contractors. * Ability to manage duties and tasks as assigned without close supervision. * Possess excellent Customer Service skills. * Ability to apply knowledge and experience with standard IA concepts, practices, and procedures within the operating environment. About Perspecta What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering. Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector. Perspecta is an AA/EEO Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. As a government contractor, Perspecta abides by the following provision Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). Required: * Active US Secret Clearance or above * IAT II Certification requirements upon hire and obtain Computing Environment (CE) training/certifications, within 180 days of hire * Professional level Microsoft Certifications such as MCSA * 10+ years' experience with Office 365 * 10+ years' experience with Network and Security * 10+ years' experience in system administration of Microsoft Windows Server 2012 OS * Bachelor's Degree in Information Technology or equivalent experience Preferred: * Ability to work on multiple tasks simultaneously. * Strong troubleshooting and analytical skills. * Must be an effective communicator, both orally and written. * Ability to handle high demands with frequent changes or delays within a team environment. * Self-motivated to seek opportunities for continuous skills improvement. * Ability to maintain a safe working environment always. * Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, and contractors. * Ability to manage duties and tasks as assigned without close supervision. * Possess excellent Customer Service skills. * Ability to apply knowledge and experience with standard IA concepts, practices, and procedures within the operating environment.

Keywords: Perspecta Inc., Germantown , Sr. NOC Support Technician, Professions , Herndon, Maryland

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