Systems Analyst

Company: Karsun Solutions, LLC
Location: Herndon
Posted on: February 24, 2021

Job Description:

Karsun Solutions LLC is in the business of solving problems. Since 2009 as a premier consulting services company with a culture of innovation, Karsun offers a portfolio of Enterprise Modernization services to both civilian and defense Federal agencies. Karsun's list of strong clientele includes U.S. Department of Homeland Security, U.S. General Services Administration, and the Federal Aviation Administration. Karsun combines years of institutional knowledge with a deep commitment to customer relationships, on every project.
Responsibilities:
Provide Operations systems analysis for a government program under a robust ITIL v3 based Service Delivery model. Monitor and respond to incident logs, compare against user stories to identify bugs, use state-of-the-art diagnostic tools to 1) identify work around 2) deliver resolution 3) identifying the point of system failure. Serve as point of escalation and subject matter expert on supported software applications. Utilize state-of-the-art diagnostic tools and monitoring systems to coordinate efforts to bring systems back online.
Required Skills:

• Working knowledge of an SQL DBMS such as MySQL, PostgreSQL etc. (other than MS Access)
• Working knowledge of HTML, XML, scripting/programming languages such as Java or JavaScript
• Knowledge of AWS, HTTP error codes, application layer protocol, and client server model
• Understanding of concepts such as ITIL, ITSM, Agile, SDLC
• Understanding of ITSM Ticketing systems (Remedy, ServiceNow, JIRA) and application monitoring tools
• Ability to ramp-up quickly and learn business and technical aspects of applications
• Ability to problem investigate complex user issues with minimal information
• Ability to work independently, take ownership of and complete complex tasks
• Effectively use available resources, as needed, with minimal guidance
• Possess excellent oral and written communication skills
• Proven customer service skills
  Desired Skills:
  
  • 5+ years' experience working as a tiered support staff supporting production-based applications including 2+ years' experience at Tier 2 or 3 level
  • Experienced under an ITIL v3 Service Operation framework supporting web applications (i.e. incident, problem and knowledge management)
  • Experience with one or more: AWS, JBoss, RHEL, Java development, Oracle etc..
  • One or more certifications: AWS, ITIL Foundations
  • Experience with developing communication and training artifacts to support enterprise-wide deployments of IT initiatives
  • Ability to manage multiple simultaneous work streams, including projects and program initiatives, and prioritize, manage, and execute effectively with compressed time lines and ambiguous tasking
    Education:
    
    • Ability to obtain a Public Trust security clearance
    • BS degree in Information Technology, Information systems, Computer Science, or a related field
      Benefits:Karsun Solutions pays 100% of employee-only Medical, Dental, Life Insurance, Short Term Disability, and Long-term disability. We offer Vision coverage, 401(k) with immediate vesting, and a competitive PTO policy.

Keywords: Karsun Solutions, LLC, Germantown , Systems Analyst, Professions , Herndon, Maryland