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Tier II Help Desk Analyst

Company: SAIC
Location: Germantown
Posted on: October 10, 2020

Job Description:

Job ID: LOCATION: GERMANTOWN , MD , US DATE POSTED: 2020-10-05 CATEGORY: Information Technology SUBCATEGORY: Technical Support SCHEDULE: Full-time SHIFT: Day Job TRAVEL: No MINIMUM CLEARANCE REQUIRED: None CLEARANCE LEVEL MUST BE ABLE TO OBTAIN: Secret POTENTIAL FOR REMOTE WORK: No DESCRIPTION We are currently seeking a motivated, career and customer service oriented Help Desk Analyst to begin an exciting and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. QUALIFICATIONS Key Qualifications: Citrix certifications as applicable Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis Knowledge in System Patching and Virus protection Products Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation Knowledge of the Network protocol TCP/IP, including sub-netting and routing Experience in translating business requirements and designs into technical designs High level of written communication and documentation skills Experience with Government IS Security C&A processes Good Technology Messaging Administrator Good Technology Messaging experience preferred MS Exchange certifications Desirable Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis Knowledge in System Patching and Virus protection Products Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation Knowledge of the Network protocol TCP/IP, sub-netting and routing Experience in translating business requirements and designs into technical designs High level of written communication and documentation skills Experience with Government IS Security C&A processes Position Requirements: U.S. CITIZENSHIP REQUIRED A+ Certification or higher required Security+, Network+, HDI or ITIL certifications desired Bachelors Degree in Computer Science or related field degree and a minimum of 5 years of relevant work experience Must be able to obtain a Secret Clearance SAIC is a premier technology integrator solving our nations modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partners ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit [ or Working at SAIC [ for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: SAIC, Germantown , Tier II Help Desk Analyst, Professions , Germantown, Maryland

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