Customer Relationship Lead

Company: Futrend Technology, Inc.
Location: Bethesda
Posted on: May 24, 2025

Job Description:

Customer Relationship Lead

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Futrend Technology, Inc.--is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT, Federal Financial Management, and Grants Management. We excel at providing customers with high-value solutions that support their missions and meet their most critical objectives and business needs. We provide full life-cycle IT services to Federal agencies with recognized excellence in complex real-time system integration and enterprise-wide system implementation.

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Responsibilities

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Customer Relationship Managers (CRMs) receive and review all Non-Break/Fix ServiceNow tickets, determine the best response for customer inquiries, and ensure all inquiries are tracked and responded to accordingly.
CRMs are also responsible for facilitating the IMAG review/recommendation and directing the new requests through existing defined processes (ex. Product evaluations, and/or organization Governance


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Qualifications

--- Bachelor's degree or five (5) years of experience in the field is required

The following certifications and skillset are preferred:

--- Foundation Certificate in IT Service Management (ITIL) v3 or higher

--- Project Leadership Certificate

--- Project Management Professional (PMP) certificate
Compensation details: 70000-90000PI371b38c8d00e-25660-37722496

Keywords: Futrend Technology, Inc., Germantown , Customer Relationship Lead, Other , Bethesda, Maryland