Account Coordinator

Company: ISI Enterprises
Location: Herndon
Posted on: May 28, 2023

Job Description:

ISI Enterprises is seeking a highly motivated and detail-oriented Account Coordinator to join our team in an entry-level position with a lot of opportunities for growth! The Account Coordinator will work alongside a team of Account Managers to onboard new clients to our services and assist with business reviews in a supporting role. This individual will report to the Client Experience Manager in a challenging, fast-paced, collaborative, and rewarding environment. The successful candidate will take pride in their work and strive for excellence.
Job Responsibility:
--- Assists Account Manager in the onboarding process for new clients, including scheduling initial meetings, and gathering necessary documentation
--- Support Account Manager by taking detailed notes on client meetings
--- Maintaining accurate and up-to-date client records in our PSA tool
--- Create internal and external client documentation
--- Collaborate with internal teams within the organization to ensure timely and effective communication and delivery of services
--- Provide excellent customer service to clients and addressing any questions or concerns that may be brought to your attention
--- Support the efforts of the onboarding project
--- Communicate between internal departments and Account Managers about current and prospective clients
--- Maintaining an accurate updated database of client information
--- Create project plans and assigns appropriate resources
--- Import contact lists, company details into appropriate tools and databases
--- Assist Account Manager team with providing appropriate reporting for internal teams and clients business reviewsQualifications:
--- United States citizenship
--- Experience managing small projects
--- Excellent communication and interpersonal skills
--- Strong organizational and project management skills
--- Attention to detail and ability to multi-task in a fast-paced environment
--- Proficiency in Microsoft Office Suite
--- Facilitating handoffs from the Sales Team to the Account Management Team
--- Experience in a team setting
--- Willingness to learn and adapt to new technologies and processes
Preferred Qualifications:
--- Bachelor's degree in business, marketing, communications, or related field or equivalent work or military experience
--- Experience with ConnectWise products, Liongard, and Microsoft Office Suite
--- Experience with MSP or MSSP
--- Experience in Account Management or customer serviceWhat we offer:

• Opportunity for Hybrid work
• A competitive salary and benefits package
• A casual, friendly, and relaxed work environment
• Professional growth encouragement and support
• A Virginia Business Best Place to WorkIndustrial Security Integrators, LLC ("IsI") is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.Powered by JazzHR

Keywords: ISI Enterprises, Germantown , Account Coordinator, Other , Herndon, Maryland