Data Center Support TL
Company: Vector Security
Location: Gainesville
Posted on: May 28, 2023
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Job Description:
Vector Security Networks is hiring for Data Center Support TL in
Gainesville VA. The Data Center Support TL will be processing code
changes in a timely fashion, per metrics and answer inbound
customer calls to deliver efficient customer service.Main
Responsibilities:Process Code Changes* Validating the customer
details and authorization to communicate the code changes and
assignment.* Work directly with an on-site customer representative
to initiate a connection sequence in the store. * Evaluate the
alarm panel data in MASterMind and possess a better understanding
of the different panels used by different customer, in order to
correctly process the code changes.* Processing a minimum of 8 code
changes per shift-hour (25/shift)* Wiki updates for codes as
needed* Project workflow delegation (as directed; see mgr/sup
project duties)* Supervisory backup for CSR teamsAnswer Inbound
Customer Calls* Answering Code Change request calls or general
Customer Support calls to provide better customer service.* Use
InSite to process code changes by referencing existing customer
contact list, update them as needed.Monitoring of Code Request
Inbox* Receive escalated code change requests from customers and
verify customer reference numbers.* Update data in customer
monitoring software as appropriate* Coordinating with other
departments based on the request received and ensuring that they
are processed in a timely manner.Company Overview:Why join us?We
are the fourth largest security integrator in the country and have
proudly been installing innovative security and smart automation
solutions in homes and businesses for more than 50 years. Our
purpose is to make our world more secure, connected, and empowered,
one customer at a time. Our Values:Win as a team.Do the right
thing.Make a difference every day.Get it done.Think big.If you
share these ideals, we'd love to hear from you!Benefits:Along with
competitive compensation and career advancement opportunities, we
offer a comprehensive "Total Rewards" package. Qualifying employees
receive:Medical, dental, and vision coverageCompany paid life and
AD&D insuranceCompany paid short- and long-term
disabilityVoluntary benefit products401k retirement savings
planPaid time off for vacation, sick days and floating
holidaysTuition reimbursementEmployee Assistance Program
(EAP)Vector Security is a Drug-Free WorkplaceVector Security is an
Equal Opportunity EmployerAll applicants will be considered for
employment without attention to race, color, religion, sex, sexual
orientation, gender identity, transgender, national origin, veteran
or disability status.ExperienceRequired1-2 years of experience in
call center/customer service environmentEducationPreferredHigh
School or betterSkillsRequiredAttention to
detailCommunicationAbility to multi-taskEqual Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)PDN-993f6392-7d9f-470a-ab9c-07851014062f
Keywords: Vector Security, Germantown , Data Center Support TL, Other , Gainesville, Maryland
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