Technical Support Specialist - 2 Days On-Site, 3 Days Remote

Company: latitude
Location: Charles Town
Posted on: March 19, 2023

Job Description:

Looking for a Technical Support Specialist with 2+ years of desktop support experience along with solid experience with Windows and Citrix.

This position is located in Charles Town, WV and will be a Hybrid of Remote and On-Site work (2 days On-Site, 3 days Remote).

Salary range: $50k-$55k/year

Primary Responsibilities

• Installing, troubleshooting, and repairing PC hardware and software
• Provide support to users on-site and remotely via remote access, phone, chat, email, etc.
• Develop, test, install, configure, update, and troubleshoot computer hardware and software.
• Create proper documentation, diagrams, and other detailed instructions to help other employees make the best use of new technologies.
• Evaluate and solve or escalate issues in a timely manner
• Communicates status of issues and projects to involved parties
• Creates and manages user accounts and access within policies to ensure optimal productivity.
• Troubleshoots and resolves end-user issues related to enterprise applications.
• Maintain a safe and secure environment for company and customer data.

Keywords: latitude, Germantown , Technical Support Specialist - 2 Days On-Site, 3 Days Remote, Other , Charles Town, Maryland