Part-Time Guest Services Representative
Company: Blue Sky Hospitality Solutions
Location: Front Royal
Posted on: March 19, 2023
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Job Description:
About the Guest Services Position 2nd shift: 3:00pm-11:00pm
Newly Renovated DoubleTree by Hilton --We're looking for an
agreeable Front Desk Representative to be the first point of
contact for all of our on-site visitors. You'll be maintaining and
executing on all receptionist and clerical duties at the desk of
our main entrance.
The ideal candidate will have a friendly, easygoing personality in
addition to being perceptive and disciplined. You should be able to
deal with complaints, learn quickly, and give accurate information.
A customer-oriented approach is essential.
We want you to make our guests and visitors feel appreciated and
valued while on our premises.
Guest ServicesResponsibilities
Greet and welcome guests upon arrival.
Register guests into the computer, verifying reservation, address,
and credit information.
Promote the Guest Loyalty Program and provide recognition and
benefits to all present members.
Accept payment for guests' accounts both at the time of
registration and at checkout.
Maintain a house bank and make a deposit and accurate report of
receipts daily.
Cash checks and exchange currency for guests.
Answer phone in a timely manner.
Respond & process requests for late check outs, room changes,
lock-outs, billing inquiries, and extension of stay.
Keep activity log updated to allow for proper follow-up.
Ensure guest satisfaction
Issue key to and control entrance of safety deposit boxes.
Post miscellaneous charges as requested.
Assist in handling mail and facsimiles and providing guest with
information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.
Guest ServicesRequirements
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
High School diploma; additional qualifications will be a plus
Keywords: Blue Sky Hospitality Solutions, Germantown , Part-Time Guest Services Representative, Other , Front Royal, Maryland
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