Linux Systems Engineer
Company: latitude
Location: Germantown
Posted on: March 18, 2023
|
|
Job Description:
Full Job DescriptionResponsibilitiesImplementation of Microsoft
systems, virtualization cloud and workstation
projectsImplementation of network level projects: WAN, LAN and Wifi
connectivity, routers, firewalls, and securityComplete the approved
Initiative Status and Review (IS&R) document and obtain sign
off by the Project Coordinator/ManagerImplement assigned projects
based on the documented project delivery planResearch and identify
solutions to software and hardware issuesDiagnose and troubleshoot
technical issues, including account setup and network
configurationAsk customers targeted questions to quickly understand
the root of the problemTrack computer system issues through to
resolution, within agreed time limitsTalk clients through a series
of actions, either via phone, email or chat, until they've solved a
technical issueProperly escalate unresolved issues to appropriate
internal teams (e.g. service team)Provide prompt and accurate
feedback to customersRefer to internal database or external
resources to provide accurate tech solutionsEnsure all issues are
properly loggedPrioritize and manage several open issues at one
timeFollow up with clients to ensure their IT systems are fully
functional after troubleshootingPrepare accurate and timely
reportsDocument technical knowledge in the form of notes and
manualsMaintain jovial relationships with clientsHave 90% of
projects closed on schedule and on budgetKeep timesheets up to date
daily and submit them by end of day each Monday at 5:00pmMaintain
80% Billable Time on ConnectWise TimesheetsParticipate in Weekly PS
handovers and be prepared to review project signoff and prepare the
vITM and RS teams to support newly implemented projectsParticipate
in Weekly PS huddles and be prepared to provide updates on all
assigned projects that are upcoming, in progress or pending
closureMake sure projects are delivered on time and under
budgetWork with Project coordinator to assist with scheduling
projectsRequirementsProven work experience as a Technical Support
Engineer, Desktop Support Engineer, IT Help Desk Technician or
similar roleHands-on experience with Windows/Linux/Mac OS
environmentsGood understanding of computer systems, mobile devices
and other tech productsAbility to diagnose and troubleshoot basic
technical issuesFamiliarity with remote desktop applications and
help desk software (eg. Zendesk)Excellent problem-solving and
communication skillsAbility to provide step-by-step technical help,
both written and verbalBS degree in Information Technology,
Computer Science or relevant fieldAdditional certification in
Microsoft, Linux, Cisco or similar technologies is a plusMust be
available after standard work hours to implement projects
Keywords: latitude, Germantown , Linux Systems Engineer, Other , Germantown, Maryland
Click
here to apply!
|