Linux Systems Engineer

Company: latitude
Location: Germantown
Posted on: March 18, 2023

Job Description:

Full Job DescriptionResponsibilitiesImplementation of Microsoft systems, virtualization cloud and workstation projectsImplementation of network level projects: WAN, LAN and Wifi connectivity, routers, firewalls, and securityComplete the approved Initiative Status and Review (IS&R) document and obtain sign off by the Project Coordinator/ManagerImplement assigned projects based on the documented project delivery planResearch and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they've solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. service team)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clientsHave 90% of projects closed on schedule and on budgetKeep timesheets up to date daily and submit them by end of day each Monday at 5:00pmMaintain 80% Billable Time on ConnectWise TimesheetsParticipate in Weekly PS handovers and be prepared to review project signoff and prepare the vITM and RS teams to support newly implemented projectsParticipate in Weekly PS huddles and be prepared to provide updates on all assigned projects that are upcoming, in progress or pending closureMake sure projects are delivered on time and under budgetWork with Project coordinator to assist with scheduling projectsRequirementsProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk software (eg. Zendesk)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalBS degree in Information Technology, Computer Science or relevant fieldAdditional certification in Microsoft, Linux, Cisco or similar technologies is a plusMust be available after standard work hours to implement projects

Keywords: latitude, Germantown , Linux Systems Engineer, Other , Germantown, Maryland