Technical Trainer

Company: Mantech International Corporation
Location: Herndon
Posted on: January 27, 2023

Job Description:

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security by providing enterprise IT support for one of our most critical customers in the Intelligence Community.

As we embark on a transformational journey with our customer where high operational availability is vital and service excellence is the norm, you will be rewarded with meaningful and purposeful work, shaping the success of a new program, and gaining experiences to advance your career.

Currently, ManTech is seeking a motivated, career and customer-oriented Technical Trainer. You will be responsible for developing training programs using proven adult learning methodologies and techniques to design and develop engaging learning activities and compelling course content that enhances retention and knowledge transfer to a team delivering IT services and advanced technical solutions to a diverse group of Intelligence Community customers.

Responsibilities include, but are not limited to:

* Collaborate with subject matter experts to identify audience's training needs.

* Create instructional goals and content that support goals by applying tested instructional design theories, practice, and methods.

* Create visual aids (audio, video, simulations, e-learning modules, etc).

* Facilitate and/or present training classes and develop criteria for evaluating effectiveness of training activities.

* Stay abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques.

* Evaluate and/or oversee contractors or vendors to develop and/or administer training programs

* Identify best method of training delivery based upon training needs.

* Develop course content, design presentations, elements/modules and present training programs for the customer and program employees.

* Create knowledge articles, SOPs, guides, and other materials to ensure participants effectively learn presented materials.

* Communicate with supervisors and managers about new methods and ideas to facilitate future training programs, coach and develop fellow training employees.

* Develop customer needs assessments, meet quality standards for services, and evaluates customer satisfaction.

* Coordinate with managers and the customer to identify program needs, obtain technical data, and schedule programs.

* Able to perform direct and advisory roles in oversight, planning and implementation of projects and initiatives.

* Conduct problem resolution and identify process improvements.

* Interface as needed at multiple levels of management, providing information and thought leadership in technical areas.

Basic Qualifications:

* BA/BS and four (4) years of experience, or a combination of education and work experience equivalent to 8 years.

* Five or more years of experience with adult learning techniques and creating lesson plans and curriculum

* Two or more years of experience managing a Learning Management System

* Ability to think independently and demonstrates exceptional written and oral communications skills.

Preferred Qualifications:

* Training or Instructional Design certification

* Experience with content development software such as Captivate and Camtasia

* Visual design skills and experience creating storyboards

* Experience with ServiceNow ITSM & ITBM.

* ITIL v4 Foundation, or higher, certification

Security Clearance Requirements:

* Active and current TS/SCI with polygraph.

Physical Requirements:

* Must be able to remain in a stationary position 50%.

* Must be able to move/traverse within and between buildings and offices.

* Must be able to position self to maintain computers, including under the desks and in the server closet.

* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

* The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.

* Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

Keywords: Mantech International Corporation, Germantown , Technical Trainer, Other , Herndon, Maryland