VIS Svc Deliver-Integrate

Company: Vector Security and Vector Security Networks
Location: Gainesville
Posted on: November 25, 2022

Job Description:

Vector Security Networks has an opening for a Service Delivery Integration Representative (Remote) is responsible for coordinating and managing all customer purchased professional service dispatches and delivery of network. Work closely with our network integration partners to ensure the job is installed successfully as her customer deliverables and expectations.Main Responsibilities:

• Schedules Network Integration Vendor (NIV) technicians utilizing appropriate vendor methods (i.e. portals, phone calls).
• Ensures Customer Premise Equipment (CPE) is shipped by NIV via third party and onsite before Intelligent Professional Install (IPI) dispatch.
• Monitors technician arrivals and coordinates between the NIV and the customer.
• Activates or suspends 4G card access/functionality when notified by the NIV via the applicable carrier's portal.
• Questions previous workcenter service requests from relevant teams to ensure all items are closed.
• Manage professional services service requests through their entire lifecycle as quickly as possible without sacrificing accuracy (e.g. handling NIV & trouble issues and constant communication with Network Integration Vendor partners).
• Provides frequent status updates to customers throughout IPI dispatch including managing overtime, site issues, status updates, etc.
• First point of contact for NIV's Test & Accept (TAC) when questions or problems arise during the install.
• Update VSN systems with service request information such as equipment serial numbers, install locations, etc. and close out orders.
• Conducts regular meetings and calls with integration vendor partners to discuss successes/failures as well as any final issues that must be closed out.
• Relays customer questions to the proper team between VSN and customer so that the correct team member answers the applicable questions.Why Join Us?Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, we've got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.And when we find good people, we hold on to them---through career advancement opportunities, internal promotion, continuing education, and performance incentives.So, whether you're a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself!We offer:Along with competitive compensation and career advancement opportunities, we offer a comprehensive "Total Rewards" package. Qualifying employees receive:
  • Medical, dental, and vision coverage
  • Company paid life and AD&D insurance
  • Company paid short- and long-term disability
  • Voluntary benefit products
  • 401k retirement savings plan after just 60 days
  • Paid time off for vacation, sick and floating holidays
  • Tuition reimbursementVector Security is a Drug-Free WorkplaceVector Security is an Equal Opportunity EmployerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Vector Security and Vector Security Networks, Germantown , VIS Svc Deliver-Integrate, Other , Gainesville, Maryland