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Recovery Specialist

Company: RSI Enterprises
Location: Herndon
Posted on: August 7, 2022

Job Description:

The job of the Recovery Specialist is to make outbound calls, receive incoming calls; all with the purpose of resolving the outstanding balance via the necessary avenues. The Recovery Specialist will also need to skip trace for the correct location of debtors and properly follow up on all correspondence. There are occasions the Recovery Specialist will also have to contact an insurance company for account follow up and resolution. Tasks and Responsibilities: Make outbound callsTake incoming callsResolve outstanding account balances via the necessary avenueProperly follow up on all correspondence receivedEffectively maintain a work file of accountsProvide customer service to all debtors, with the intent to resolve the past due amountSkip trace for better location information on debtorsContact and follow up with insurance when necessary for account resolution.Meet and/or exceed monthly production standards and fee goals

Education/Experience/Skills Required: Education High school diploma or GED equivalent. Skills Strong negotiation skillsBasic Microsoft Office knowledgeThe ability to MultitaskExcellent customer servicePractice effective written and oral communicationFunctional Experience OrganizationTime ManagementStick to client specific processes and proceduresThe ability to handle multiple computer systems at one timeCreative talk offs, effective negotiation skills and proper follow up habitsCompliance with HIPAA, FCRA, FDCPA and all other applicable laws and regulations Attributes: DependableEffective listening skillsOrganized and the ability to multitaskFast learner and the ability to troubleshootProperly handle highly confidential information Physical Requirements: While performing the duties of this job, the employee is frequently required to use their hands to type; regularly required to sit for extended periods of time, talk, hear and read; occasionally required to walk and reach with hands and arms. The employee is occasionally required to lift and/or move up to 25 pounds. Special vision requirements for this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. This position may require some reimbursable travel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PM20PI188026384

Keywords: RSI Enterprises, Germantown , Recovery Specialist, Other , Herndon, Maryland

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