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Senior Systems Engineer

Company: Indigo IT
Location: Ashburn
Posted on: June 25, 2022

Job Description:

Senior Systems EngineerAshburn, VASUMMARY:Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers' technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. Recognized on the 2020 Inc. 5000 list of America's fastest growing companies, we are always looking to hire top talent in the field - come join us today!ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Provide operations and maintenance support of Microsoft Software Center Configuration Manager 2012 infrastructure, patching, and updates to include troubleshooting issues when they arise
  • Perform Tier III/IV troubleshooting of issues pertaining to client workstation systems and distribution points
  • Fulfill requests for ad-hoc reporting and information regarding client workstation systems
  • Fulfill end user and change requests for operational engineering assignments pertaining to software deployments, security updates, and overall configuration of client workstation systems
  • Write technical support documents, develop technical approaches, and provides recommendations to improve upon current processes where necessary
  • Provide mentoring and assistance with junior team personnel and/or serving in a managerial capacity on a team when needed
  • Perform additional duties as assignedEDUCATION, EXPERIENCE, CERTIFICATIONS, and QUALIFICATIONS:
    • Current CBP Background Investigation or Top Secret clearance adjudicated within the last 5 years (required)
      • 8-10+ years of experience providing IT administration and/or engineering services, can be less based on education
      • Microsoft Certified Solutions Associate certification is ideal
      • Mastery utilizing and maintaining enterprise management systems such as Microsoft Systems Center Configuration Manager 2012 to include management of assets, collections, software distributions, updates, and reports/queries
      • Demonstrated experience within a distributed environment of at least 5,000 workstations and/or servers, 20,000+ workstations ideal
      • Strong experience utilizing scripting and/or programming languages such as C++ (Visual Studio), VBScript, and PowerShell to automate processes and manage system configuration
      • Thorough understanding of Windows Installer technology and significant experience configuring applications for silent or unattended deploymentsSPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:
        • Strong understanding of Windows 10 operating systems
        • Strong understanding of Active Directory, particularly with implementing/troubleshooting Group Policy Objects (GPOs) and Group Policy Preferences (GPPs)
        • Ability to troubleshoot application installations and end user issues pertaining to usage of various desktop applications (Internet Explorer, Java, Office 2016, O365, Adobe products, and various antivirus suites)
        • Strong understanding of Edge, Internet Explorer, and Chrome (security zones, document modes, add-ons) and ability to troubleshoot/identify web app and site security or compatibility related issues
        • Understanding of Line-of-Business (LOB) apps with regards to provisioning (side-loading) and troubleshooting failed installations or updates
        • Significant packaging experience building and editing MSI/MST files for enterprise distribution
        • Knowledge of application virtualization using App-V (or similar product)
        • Experience using Microsoft Deployment Toolkit (MDT) (or similar product) for the purpose of building and maintaining reference images
        • Experience using System Center Configuration Manager Task Sequences (or similar product) for the purposes of building or performing Operating System Deployments (OSD) requiring multiple steps
        • Excellent process oriented skills with regards to configuration management and trouble-shooting within a complex enterprise environment
        • Strong analytical skills with the ability to analyze data sets to determine trends, establish strategies, and make decisions
        • Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences and influence cross functionally
        • Ability to multi-task and be creative and innovative in a dynamic, fast paced matrix team environment
        • Use of Remote Admin Tools as well as Hyper-V systems for building and validating test cases
        • Experience with o365, Azure, Intune, Google Chrome Management, and workflow automation tools such as SCORCH are a plus
          Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.Indigo IT, as a federal contractor, requires that employees be fully vaccinated against COVID-19. The company will consider accommodations for those that cannot receive the vaccine due to medical or religious based reasons.

Keywords: Indigo IT, Germantown , Senior Systems Engineer, Other , Ashburn, Maryland

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