Help Desk

Company: Cordia Resources
Location: Germantown
Posted on: June 24, 2022

Job Description:

Cordia is staffing Help Desk roles for a variety of Commercial and Government Contracting clientele local to the DC and Baltimore metro area. Details below! Title: Help Desk Location: Washington, DC & Baltimore Metro Area Salary: $70,000+ Job Type: Direct Hire Certifications: Comptia A+, Network+, Security+, Google IT Support Professional, AWS Certified, ITIL Help Desk Responsibilities: Lead a team of specialists in the implementation and operation of various types of fully integrated computer-based systems. Test and operate all phases of the system cycle and components such as: hardware, software, and mass storage devices. Operate communications-computer systems, and install, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software. Provide Tier 1 - Tier 3 technical support to end users as required Respond to tickets in a timely manner and ensure resolution of all open technical issues as required Provide escalation of priority technical issues to next level personnel when appropriate Perform troubleshooting of outages, failed peripheral equipment, and system errors to include: printers, cell phones, PDAs, VDI end equipment, and laptops Assist users with a variety of technical issues to include: remote/telework connectivity issues and MS Office Suite errors and coordinate with custodian for equipment turn-in Reimaging of operating systems, upgrades to platforms, PKI and credential troubleshooting issues and other routine IT maintenance tasks required Evaluate state-of-the-art computer hardware and software and its application to support specific requirements and to interface with other equipment and systems Apply Today! #acc15395568

Keywords: Cordia Resources, Germantown , Help Desk, Other , Germantown, Maryland