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Service Advisor- Automotive/Diesel

Company: Martinsburg Service Center
Location: Martinsburg
Posted on: November 22, 2021

Job Description:

We are a family owned and operated business that is expanding our diesel garage. We are looking to add a service advisor for our diesel garage.

Job Purpose:
Initiates automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport and records and closing repair orders.

Duties:
* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules.

* Develops estimates by costing materials, supplies, and labor; calculating customer's payment.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing if needed.

* Maintains automotive records by recording problems and corrective actions planned.

Monthly bonus based on technician efficiency and part sales.

Skills/Qualifications:

Automotive/Diesel Knowledge
Customer Service
Problem Solving
Good time management
Reliability
Team Player

Keywords: Martinsburg Service Center, Germantown , Service Advisor- Automotive/Diesel, Other , Martinsburg, Maryland

Click here to apply!

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