Wabtec Corporation is a leading global provider of equipment,
systems, digital solutions and value-added services for freight and
transit rail. Drawing on nearly four centuries of collective
experience across Wabtec, GE Transportation and Faiveley Transport,
the company has unmatched digital expertise, technological
innovation, and world-class manufacturing and services, enabling
the digital-rail-and-transit ecosystems. Wabtec is focused on
performance that drives progress, creating transportation solutions
that move and improve the world. Wabtec has approximately 27,000
employees in facilities throughout the world. Visit the company's
new website at: http://www.WabtecCorp.com.
It's not just about your career or your job titleit's about who
you are and the impact you are going to make on the world. Do you
want to go into uncharted watersdo things that haven't been done to
make yours and someone else's life better? Wabtec has been doing
that for decades and we will continue to do so! Through our people,
leadership development, services, technology and scale, Wabtec
delivers better outcomes for global customers by speaking the
language of industry.
To manage both simple and complex orders from inquiry to booking
within the Central Hub of the Customer Service Center of
Owns day to day responsibility for dispositioning any web-based
inquiries received via www.wabteccorp.com, www.wabtec.com, the
Customer Web Center (CWC) or other channel. Responsible for
responding to and documenting spot quotations via Oracle
Responses may be required to be provided to internal resources
or directly to customers
Quote requests must be documented in Oracle
Responsible for manual entry of orders received via email, fax
Entry may be required in either Oracle - "Edison" or Oracle -
Responsible for solving or driving timely resolution of order
errors (VEOS or other) Responsible for providing accurate Sales
Order Acknowledgements directly to customers Provide backup support
for Warranty order entry as needed. Work with Comm Ops team for
successful ITO to OTR handoff of LTPA orders, Program orders or
other special deals ensuring delivery schedule and customer
expectations are viable.
To comply with Wabtec Corporate & local Environment, Health &
Safety requirements at all times. Professionally represent Wabtec
at all times, but especially during all customer communications.
Contribute to creation of an Inside Sales team strategy, planning
and training program. Actively contribute to all continuous process
improvement efforts within the Customer Service COE. Document
retention consistent with Wabtec Corporate policy.
- Experience with ERP systems such as Oracle or SAP.
- Experience with Customer Service or Inside Sales
- Demonstrate an understanding of customers' expectations and
commitment to quality of continuous service.
- Ability to work on own initiative as well as part of a
- Excellent communications skills both written and oral, with the
ability to communicate at all levels.
- Excellent written and verbal English and local language
- Manage time effectively and prioritize work to meet deadlines.
Accustomed to working unsupervised and under pressure, dealing with
- Willingness to undertake the many varied duties vital to this
position and keen to adopt new challenges.
- Computer proficiency
- Process mindset
- Oracle experience
- Undergraduate degree
Wabtec Corporation is committed to taking on the world's
toughest challenges. In order to fulfill that commitment we rely on
a culture of leadership, diversity and inclusiveness. We aim to
employ the world's brightest minds to help us create a limitless
source of ideas and opportunities. We believe in hiring talented
people of varied backgrounds, experiences and stylespeople like
you! Wabtec Corporation is committed to equal employment
opportunity regardless of race, color, ancestry, religion, sex,
national origin, sexual orientation, age, citizenship, marital
status, disability, gender identity or expression, or protected
Veteran status. If you have a disability or special need that
requires accommodation, please let us know.