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Quotes & Order entry Specialist

Company: Wabtec Corporation
Location: Germantown
Posted on: June 12, 2021

Job Description:

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: http://www.WabtecCorp.com.

It's not just about your career or your job titleit's about who you are and the impact you are going to make on the world. Do you want to go into uncharted watersdo things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Role Summary/Purpose

To manage both simple and complex orders from inquiry to booking within the Central Hub of the Customer Service Center of Excellence.

Essential Responsibilities

Owns day to day responsibility for dispositioning any web-based inquiries received via www.wabteccorp.com, www.wabtec.com, the Customer Web Center (CWC) or other channel. Responsible for responding to and documenting spot quotations via Oracle

Responses may be required to be provided to internal resources or directly to customers

Quote requests must be documented in Oracle

Responsible for manual entry of orders received via email, fax or phone

Entry may be required in either Oracle - "Edison" or Oracle - "Westinghouse" instances

Responsible for solving or driving timely resolution of order errors (VEOS or other) Responsible for providing accurate Sales Order Acknowledgements directly to customers Provide backup support for Warranty order entry as needed. Work with Comm Ops team for successful ITO to OTR handoff of LTPA orders, Program orders or other special deals ensuring delivery schedule and customer expectations are viable.

Additional Responsibilities:

To comply with Wabtec Corporate & local Environment, Health & Safety requirements at all times. Professionally represent Wabtec at all times, but especially during all customer communications. Contribute to creation of an Inside Sales team strategy, planning and training program. Actively contribute to all continuous process improvement efforts within the Customer Service COE. Document retention consistent with Wabtec Corporate policy.

Qualifications/Requirements

  • Experience with ERP systems such as Oracle or SAP.
  • Experience with Customer Service or Inside Sales
  • Demonstrate an understanding of customers' expectations and commitment to quality of continuous service.
  • Ability to work on own initiative as well as part of a team.
  • Excellent communications skills both written and oral, with the ability to communicate at all levels.
  • Excellent written and verbal English and local language skills
  • Manage time effectively and prioritize work to meet deadlines. Accustomed to working unsupervised and under pressure, dealing with conflicting demands.
  • Willingness to undertake the many varied duties vital to this position and keen to adopt new challenges.

Desired Characteristics

  • Computer proficiency
  • Process mindset
  • Oracle experience
  • Undergraduate degree

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and stylespeople like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Keywords: Wabtec Corporation, Germantown , Quotes & Order entry Specialist, Other , Germantown, Maryland

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