Medical Services Support

Company: Mitchell International, Inc.
Location: Winchester
Posted on: June 12, 2021

Job Description:

Mitchell, Genex and Coventry

With Mitchell, Genex and Coventry now one organization, weve dramatically expanded our ability to deliver innovative services and technologies to our customers. Weve also seen career opportunities within our combined organization grow. Each part of our organization helps people recover after a challenging event in their lives.

Mitchell delivers trusted software and services to the property & casualty claims, collision repair and risk management industries with technology-enabled solutions that simplify claims handling, repair processes and pharmacy transactions. Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customers. Coventry offers the nations largest and most diverse set of provider and ancillary networks focused on improving total overall outcomes.

Together, we bring a complete set of proven capabilities for our partners who require more than one-dimensional solutions. We combine innovative technology, insightful analytics and deep expertise to help them reach their ultimate goalrestoring lives.

Provides administrative processes support for tasks such as data entry, document verification, communication to providers and clients. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments. Scope of work is defined by the contractual nature of the business.

HS Diploma or equivalent Deliver quality Customer Service from initial request for service until completion of end product Adhere to client protocols and jurisdictional regulations including appropriate documentation of same Ensure all referrals have been entered and cases created accurately Prepare exam notification letters daily Contact appropriate agencies or persons for the purpose of verifying information Handle incoming and outgoing calls effectively and efficiently meeting client standards/protocols Efficiently and accurately manage high volume of emails in a timely manner Communicate immediately with Supervisor with regard to any client concerns Operate company software and equipment Enter data by inputting alphabetic and numeric information into system via keyboard Demonstrate strong organizational skills with the ability to multi-task without compromising extreme attention to detail Communicate using correct English, spelling, grammar, and punctuation Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines Proficiency with imaging/scanning documents Maintains confidentiality and discretion as a general rule Work effectively as a team contributor on all assignments Interact professionally with other employees as well as clients Have a clear and concise understanding, and adhere to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics Understands current URAC standards as appropriate to job functions 1-2 years of administrative assistance experience Proficient with MS Office Suite Excellent communication skills-verbal and written Ability to organize and prioritize work effectively Ability to accept and apply constructive feedback

Were committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living.

The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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Keywords: Mitchell International, Inc., Germantown , Medical Services Support, Other , Winchester, Maryland