Patient Access Associate 3(PRN)

Company: Inova Health System
Location: Amissville
Posted on: April 9, 2021

Job Description:

Job Description Inova is Northern Virginia's leading nonprofit healthcare provider, recognized in 2019 and 2020 by U.S. News & World Report, which named Inova Fairfax Hospital the #1 hospital in the Washington, DC region. Each of Inova's five hospitals holds a 5-star rating from the Centers for Medicare & Medicaid Services (CMS), distinguishing Inova as the highest-rated large health system in the U.S., and the only system to have all hospitals receive five stars. All five Inova hospitals were awarded 'A' grades for the spring 2020 Leapfrog Hospital Safety Grades, recognizing Inova's achievements in protecting patients from harm and providing safer healthcare. Inova Fairfax Medical Campus was named to the Fortune/IBM Watson Health 100 Top Hospitals list, ranking in the top 10 nationwide among Major Teaching Hospitals. Our mission is to provide world-class healthcare - every time, every touch - to each person in every community we have the privilege to serve. Inova's 18,000 team members serve more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes. Inova is home to Northern Virginia's only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit. Its hospitals have a total of 1,936 licensed beds. More information and statistics about Inova can be found at www.inova.org . Summary --- Assumes responsibility for on-boarding and navigation of new and renewing VIP patients ensuring an exceptional experience.--- Consistently exhibits behaviors associated with high performance and professionalism in order to achieve excellence in serving highly visible VIP customers / patients.--- Demonstrates a positive work ethic, and reliably provides support and assistance to internal and external VIP customers to ensure smooth and efficient operations and excellent patient experience.--- Actively works with colleagues to identify areas for process improvement and participates in achieving successful outcomes.--- Proactively and independently executes a wide variety of admin activities to support the department and the VIP customer / patient.--- Demonstrates a high level of collaboration with physicians and staff to ensure business and operational goals are met.--- Demonstrates mastery of multiple patient information systems with a high degree of accuracy.--- Regularly promotes VIP 360 business services and programs, as well as Inova services, to enhance the growth of the business.--- Creates opportunities for patients to provide feedback through survey tool.--- Responds to patient concerns and suggestions in a timely manner to achieve positive outcomes.--- Provides support to VIP 360 Clinic Manager to facilitate completion of department work.Requirements Minimum Requirements: --- 2 year of healthcare patient access experience, or 2 years of experience in healthcare revenue cycle--- GED or High School diploma.Our commitment to keeping patients safe means there's no safer place for you to work. We safeguard our patients, by safeguarding our team members. --- Inova is well stocked with the best and latest PPE--- Masks are provided to patients entering our buildings, and offered free to visitors--- Covid-19 patients are isolated in dedicated areas--- Inova operates curbside Covid-19 testing sites that are far removed from the main facilities--- All team members are trained in the latest screening guidelinesWork Site LocationINOVA CENTER PERSONAL HEALTHWork Site Address8095 INNOVATION PARK DR BLDG DWork Site City/StateFAIRFAX, VAScheduleMonday-FridayShiftDayEEO TaglineM/F/Vets/Disabled

Keywords: Inova Health System, Germantown , Patient Access Associate 3(PRN), Other , Amissville, Maryland