Outside Retention Representative - Cox Business
Company: cox communications inc
Location: Herndon
Posted on: February 25, 2021
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Job Description:
Job Description*Primary Location: *13900 Lincoln Park Dr,
Herndon, VA, USA *Division: *Cox Communications Inc *Job Level:
*Individual Contributor *Travel: *No *Schedule: *Full-time *Shift:
*Day Job *Requisition Number: *211200 Our customers are our most
valuable asset. And we want them to stay that way. We need someone
like you to provide them the solutions that will set their business
apart. We're Cox Business, part of the Cox Communications family,
and we're all about owning every moment, helping our customers
realize their business dreams. Cox Business offers top-notch
technology that helps our clients stay confident, connected, and
productive. Our Outside Retention Representatives have a passion
for retaining, upselling and growing our business, all while
providing an exceptional customer experience. We're on a quest to
find someone whose savvy sales skills will help us keep our
customers smiling. If this sounds like you, keep reading to find
out more! *WHAT YOU'LL DO* You'll serve as a powerfully potent
problem solver, using your personal brand of brilliance to retain
and upsell to customers. One way to be successful is by being super
responsive to customer inquiries and concerns, while turning cold
calls into real relationships. Here are a few other things you'll
focus on: --- Cold-call customers to generate new sales
opportunities --- Manage your own account portfolio, accurately
forecast business, track your own performance and develop plans to
achieve and exceed sales goals. --- Identify new sources of revenue
for existing customer base. --- Develop and maintain consulting
relationships to retain assigned base of existing customers. ---
Work with Sales Engineer and/or Sales Support Team to address any
issues regarding installation or service. --- Determine
serviceability of client location and whether construction is
required. --- Coordinate with other departments to resolve any
maintenance or billing problems. --- Make follow-up calls to
customers to inform them of referral program. --- Remain current on
technical information regarding Cox Business services/solutions.
*WHAT'S IN IT FOR YOU? * At Cox Business, we reward your hard work
with meaningful benefits. --- First, we offer a highly competitive
compensation package (base salary + excellent commission plan
rewarding strong performance), 401(k) with a generous company
match, comprehensive healthcare, life, and disability benefits,
plus numerous other benefits, including adoption assistance, pet
insurance, and discounts on travel and cars! --- We value people
more than technology. That means you'll work within a culture and
with a team that values your leadership, your experience, your
contributions, and you - yes, you - as a person. We believe
recognition is important, and Cox Business strives to celebrate
those who help make us successful every day. We also encourage
diversity and support inclusion; we want you to do you and feel
comfortable doing so. --- We also offer boundless opportunities for
growth; you can sharpen your skills, learn a new talent, join a
mentoring program, even earn an advanced degree. You'll find the
potential for lateral or upward career growth within the Cox family
businesses, including the innovative startups in transportation
mobility, clean tech and more. *WHO YOU ARE* You've got grit. No
question about it. Your proven sales track record precedes you, as
does your success ratio with cold calls. You're a gifted
communicator, who understands the value of listening and problem
solving. You're someone who anticipates customers' needs so you not
only offer them what they need now, but also what they'll need
next. You're positive and productive - a true self-starter who sees
things through, from email exchanges to customer concerns.
Qualifications: *MINIMUM* --- 1 or more years of related sales
experience --- 1 year of successful business-to-business outside
sales experience with quotas and cold calling --- History of
success in meeting and exceeding sales goals --- Ability to work
independently in the field 50% of the week or more --- Valid
driver's license, good driving record and reliable transportation
--- Thorough knowledge of Windows-based PCs and Microsoft Office
--- Exceptional interpersonal and organizational skills --- Ability
to multitask *PREFERRED* --- BS/BA degree in related discipline ---
1 year technology or telecommunications sales experience ---
Experience with field sales, pipeline development, new lead
generation and prospecting --- Knowledge of local telecom market
and local contacts Join the Cox family of businesses and make your
mark today! Who We Are *About Cox Communications* Cox
Communications is committed to creating meaningful moments of human
connection through broadband applications and services. The largest
private telecom company in America, we proudly serve six million
homes and businesses across 18 states. We're dedicated to
empowering others to build a better future and celebrate diverse
products, people, suppliers, communities and the characteristic
Keywords: cox communications inc, Germantown , Outside Retention Representative - Cox Business, Other , Herndon, Maryland
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