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Tier II – Help Desk Analyst

Company: SAIC
Location: Germantown
Posted on: September 5, 2020

Job Description:

Job ID:

2013529

Location:

GERMANTOWN

,

MD

,

US

Date Posted: 2020-08-19

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: No

Description

We are currently seeking a motivated, career and customer service oriented Help Desk Analyst to begin an exciting and challenging career with SAIC.

In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Qualifications

Key Qualifications:  Citrix certifications as applicable  Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis  Knowledge in System Patching and Virus protection Products  Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software  Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation  Knowledge of the Network protocol TCP/IP, including sub-netting and routing  Experience in translating business requirements and designs into technical designs  High level of written communication and documentation skills  Experience with Government IS Security C&A processes  Good Technology Messaging Administrator  Good Technology Messaging experience preferred  MS Exchange certifications Desirable  Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis  Knowledge in System Patching and Virus protection Products  Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software  Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation  Knowledge of the Network protocol TCP/IP, sub-netting and routing  Experience in translating business requirements and designs into technical designs  High level of written communication and documentation skills  Experience with Government IS Security C&A processes  Position Requirements: U.S. CITIZENSHIP REQUIRED A+ Certification or higher required Security+, Network+, HDI or ITIL certifications desired Bachelor’s Degree in Computer Science or related field degree and a minimum of 5 years of relevant work experience Must be able to obtain a Secret Clearance SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.

We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . For SAIC benefits information, see Working at SAIC . EOE AA M/F/Vet/Disability

Keywords: SAIC, Germantown , Tier II – Help Desk Analyst, Other , Germantown, Maryland

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