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Network Services Manager - Technical Operations - Data Center - Public Trust

Company: General Dynamics - IT
Location: Washington
Posted on: September 19, 2019

Job Description:

Job Description The Network Services Manager is a key position on this contract supporting a federal government customer and directs the Network Services team by providing day-to-day oversight and management of data network and infrastructure operations. This also includes oversight of related infrastructure activities in all project phases beginning with requirements gathering through implementation, with on-going production and on-call support. This person is expected to oversee the maturation of processes, policies, and overall team performance. The government customer expects this person to partner with various organizations to develop and establish their technology roadmap especially cloud transformation. --ResponsibilitiesOversees and directs all aspects operations and maintenance (O&M) of the infrastructureExercises leadership and day-to-day management of technical teams tasked with the operations of the servers and networkServes as the senior-level escalation point for infrastructure staff that responds and resolves all infrastructure operational issuesManages government customer relationships to maintain infrastructure operationsMeet or exceed all service level agreements (SLAs) and ensure meeting of deliverablesDevelops and maintains policies and procedures for all IT infrastructure operating environmentsReports key metrics on network infrastructure operational activityManages and oversees the maintenance of all assets for the data center, networks, and other infrastructureProvides strategic direction for growth for technology infrastructure operations capacity planningSupervises employees including selecting, training, assigning and evaluating work, counseling, disciplining, and/or terminatingPerforms other related duties as required--Required Bachelor---s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline12+ years of experience, of which at least 8 years is specialized experience in data center and network operations management; or without degree 9 or more years of experience related to positionAbility to obtain and maintain Public Trust clearance At least U.S. ResidentActive PMP certificationAt least one technical certification: MCSE, MCSA, CCNA, CCNP or equivalentPrevious experience managing a technical team on a federal government contract7+ years managing technical teamsExperience with infrastructure/network operations support Experience developing and implementing operational plans, processes, and infrastructure methodologiesExperience in operations and project managementConsiderable knowledge of network-based systems operations and maintenanceStrong knowledge of network and cable management systemsKnowledge of data center operations and capacity planningKnowledge of methods and procedures for troubleshooting incidents and outagesKnowledge of data center networks, storage area networks (SAN), Linux, MS Windows and VMWare environmentsStrong customer-focus skills with ability to recognize customer requirements, assist customer in achieving their goals, manage customer expectations and consistently achieve high customer satisfactionExcellent analytical and problem solving abilitiesExcellent verbal and written communications skillsStrong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneouslyAbility to work well with people from different disciplines with varying degrees of technical experienceAbility to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints.Be on call for critical systemsOversee weekend maintenance activities twice a month-- Education BA/BS Qualifications 12+ years of experience, of which at least 8 years is specialized experience in data center and network operations management; or without degree 9 or more years of experience related to position----For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics - IT, Germantown , Network Services Manager - Technical Operations - Data Center - Public Trust , IT / Software / Systems , Washington, Maryland

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