Sr. ITIL Knowledge Manager
Company: Leidos
Location: Fort Belvoir
Posted on: April 1, 2026
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Job Description:
??We are seeking an experienced Senior ITIL Network Knowledge
Manager to join our IT service management team supporting a DOD
customer on Ft. Belvoir, VA . The ideal candidate will ensure the
quality, accuracy, and effectiveness of our network knowledge
management processes in alignment with ITIL4 best practices. ?
Clearance requirement: ?T S/SCI required ?Responsibilities: ?Assist
in developing, implementing, and maintaining ITIL-based knowledge
management processes for service desk and IT operations ?Develop
and enforce quality standards for knowledge articles and
documentation ?Monitor, manage, and maintain knowledge articles
within ServiceNow ?Conduct regular audits of the knowledge
management system to ensure compliance with customer’s policies,
procedures, governance and ITIL guidelines ?Collaborate with
operations and engineering teams to capture, validate, and organize
knowledge effectively ?Analyze and report on knowledge usage, gaps,
and improvement opportunities ?Train staff on ITIL knowledge
management practices and tools ?Ensure knowledge base articles are
up-to-date, relevant, and easily accessible ?Implement continuous
improvement initiatives for knowledge management processes
?Coordinate with change management and problem management teams to
update knowledge based on incidents and changes ?Support continuous
improvement initiatives within the incident management function.
?Requirements: ?Bachelor’s degree in computer science, Information
Technology, or similar technical field ?8 – 12 years of prior
relevant experience or Masters with 6 – 10 years of prior relevant
experience. Specific experience, education and training may be
considered in lieu of degree. ?Knowledge of the Service Management
workflows and ITSM processes Current ?ITIL 4 certification and
training ?Experience implementing and using ServiceNow as a
knowledge management repository ?Proficiency in data analysis and
statistical methods ?Excellent problem-solving and analytical
skills ?Strong communication and interpersonal skills ?Ability to
work in a fast-paced, dynamic environment ?Current TS/SCI required
? If you're looking for comfort, keep scrolling. At Leidos, we
outthink, outbuild, and outpace the status quo — because the
mission demands it. We're not hiring followers. We're recruiting
the ones who disrupt, provoke, and refuse to fail. Step 10 is
ancient history. We're already at step 30 — and moving faster than
anyone else dares. Original Posting: December 17, 2025 For U.S.
Positions: While subject to change based on business needs, Leidos
reasonably anticipates that this job requisition will remain open
for at least 3 days with an anticipated close date of no earlier
than 3 days after the original posting date as listed above. Pay
Range: Pay Range $92,300.00 - $166,850.00 The Leidos pay range for
this job level is a general guideline only and not a guarantee of
compensation or salary. Additional factors considered in extending
an offer include (but are not limited to) responsibilities of the
job, education, experience, knowledge, skills, and abilities, as
well as internal equity, alignment with market data, applicable
bargaining agreement (if any), or other law.
Keywords: Leidos, Germantown , Sr. ITIL Knowledge Manager, IT / Software / Systems , Fort Belvoir, Maryland
