Cloud System Administrator (Job #6320)
Location: Bethesda
Posted on: April 25, 2024
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Job Description:
Responsibilities include:
Work closely with customers and other team members to troubleshoot
complex customer issues and document solutions.
Management and operation of AWS, Microsoft and other public and
private Cloud technologies
Tasks related to risk management and security compliance including
vulnerability scanning, Software, OS, Database and application
patching and upgrades, measured against SLAs.
Complete data backup and restore tasks
Manage assigned tickets to ensure SLA compliance and customer
satisfaction.
Provide root-cause analysis, contribute to knowledge base, and
provide recommendations for continuous improvements to workflow,
process, and technology.
Required Skills
Experience and understanding with Cloud and Virtualization
technologies
Understanding of operating systems including, but not limited
to:
Windows Server 2003, 2008, 2008 R2, 2012
Red Hat Linux / CentOS Linux
Understanding of various services such as DNS, SMTP, SNMP, SSL and
SSH.
Experience supporting one or all of the following
CMS/Collaboration systems such as SharePoint, Sitecore, Drupal,
Wordpress
Application Virtualization such as AppV, XenApp or Xendesktop
Enterprise Systems – Exchange, Dynamics, Active Directory,
etc..
Understanding of ITIL processes including Service Desk, Incident,
Problem, Change and Configuration Management
Experience applying written and verbal communication skills
effectively to include the following:
Analytic, Organization, and Customer Service Skills
Problem solving skills; the ability to manage multiple tasks under
pressure and tight deadlines.
Must be able to work a flexible schedule and support 24/7/365
environments
Required Experience
5 yrs Systems Administration experience supporting enterprise
datacenter /cloud solutions
Related technology certification preferred
AWS Solution Architect/SysOps, MCSA/RHCT/SCSA/LPIC
Server+, Network+, or Security+ certification
Bachelor?s degree or equivalent experience desirable
Keywords: , Germantown , Cloud System Administrator (Job #6320), IT / Software / Systems , Bethesda, Maryland
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