NOSC Tier 2 Technical Team Lead with Security Clearance
Company: Sev1Tech
Location: Washington
Posted on: April 18, 2024
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Job Description:
Overview/ Job Responsibilities Sev1Tech is looking for a Tier 2
Technical Team Lead to provide daily management and oversight to a
team of technicians providing support for a 24x7x365 Network
Operations Security Center (NOSC) on a large government
programResponsible for providing technical guidance, knowledgeable
consulting, and leadership to staff for taking remedial actions to
correct network outages, latencies, and issues pertaining to
network performance, the NOSC Tier 2 Technical Team Lead will
accomplish the following action items though not limited to:---
Oversee 24x7x365 Tier 2 operations, including the supervision,
motivation, and development of a team of technicians--- Ensure
effective analysis, technical expertise, and troubleshooting beyond
those available at Tier 1 level as required for incident response,
resolution, and recovery related to network management, cloud, and
cybersecurity issues--- Provide continuous tracking and reporting
of network component failures and escalations through resolution
and restoration of service--- Measure vendor responses to Tier 2
issues against established SLAs/SOOs--- Maintain communication
between and among stakeholders, developing situational awareness
reports to the Government Watch Officer, and further to Tier 3 or
other escalation structures as needed--- Manage staff schedules to
ensure coverage for ongoing operations and surge events while
meeting all contractual Service Level Agreements (SLAs)--- Provide
guidance to staff in capturing, documenting, and taking appropriate
action on each incident--- Provide information and status updates
to team leadership on priority incidents--- Develop and maintain
staff training plan--- Adjust staff schedules as needed to ensure
optimal coverage and minimize response time--- Identify performance
improvement opportunities and implement improvement actions in
coordination with and as approved by the leadership team---
Escalate issues that will have a negative impact to operations as
needed--- Maintain, continuously assess, and recommend improvements
to Tier 2 SOPs--- Serve as a primary interface with Component
NOCs/SOCs, Service providers, and vendors Minimum Qualifications---
Bachelor's degree in Computer Science, Information Technology,
Cyber Security or equivalent education required; additional
professional IT experience can we considered in lieu of a degree---
Five (5 plus) years routing/switching experience in an engineering
support capacity in LAN/WAN networks--- Ten (10 plus) years of
experience in government IT contracting--- Previous experience
managing teams in a 24x7x365 shift environment--- Knowledge of
network protocols such as OSPF, BGP, and EIGRP--- Experience with
Cisco command line interface and configuration--- Experience
working with wireless technologies, Virtual Private Networks (VPN),
Intrusion Prevention Systems (IPS), WAN Accelerators, and
associated technologies--- Working knowledge of ServiceNow in
creating, updating, and closing tickets--- Certification
Requirement: CCNA certification--- Clearance Requirement: Public
Trust clearance or higher; Public Trust clearance with Dept of
Homeland Security (DHS) or Customs & Border Protection (CBP)
preferred--- Must be able to work on-site Desired Qualifications---
Top Secret clearance--- Previous experience with DHS--- Experience
in implementation of ITIL service delivery best practices--- ITIL
certification About Sev1Tech LLC Founded in 2010, Sev1Tech provides
IT, engineering, and program management solutions deliverySev1Tech
focuses on providing program and IT support services to critical
missions across Federal and Commercial ClientsOur Mission is to
Build better companiesEnable better governmentProtect our
nationBuild better humans across the countryJoin the Sev1Tech
family where you can achieve great accomplishments while fostering
a satisfying and rewarding career progressionPlease apply directly
through the website at:
https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech
For any additional questions or to submit any referrals, please
contact: Sev1Tech is an Equal Opportunity and Affirmative Action
EmployerAll qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, pregnancy,
sexual orientation, gender identity, national origin, age,
protected veteran status, or disability status.
Keywords: Sev1Tech, Germantown , NOSC Tier 2 Technical Team Lead with Security Clearance, IT / Software / Systems , Washington, Maryland
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