Technical Support Analyst (TSA), Full Performance
Company: Leidos
Location: Germantown
Posted on: September 15, 2023
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Job Description:
Description At Leidos, everything we do is built on our
commitment to do the right thing for our customers, our employees,
and our communities. Our mission is to make the world safer,
healthier, and more efficient through information technology,
engineering, and science.Leidos Intelligence Group is seeking a
Technical Support Analyst (TSA) at the Full Performance skill level
to serve as an Enterprise IT Support Officer (EITSO) within a
large-scale enterprise-IT delivery and support program.This
positions require a current and active TS/SCI with polygraph
security clearance. We do not have the ability to sponsor
candidates for clearance processing.Technical Support Analyst
Enterprise IT Support Officers (TSA/EITSOs) provide technical
support and customer service to the client organization's users of
computer applications and hardware (e.g., PCs, servers,
mainframes). TSA/EITSOs utilize their specialized depth and breadth
of experience to perform a variety of tasks depending on their
specific assignment. Typical duties may include but are not limited
to:Provides technical support and customer service to the
organization's users of computer applications and hardware (e.g.,
PCs, servers, mainframes)Answers questions regarding system
procedures, online transactions, systems status and downtime
procedures and is typically located within a call
centerCollaborates with network services, software systems
engineering and/or application development in order to restore
service and/or identify problemsMaintains a troubleshooting
tracking log ensuring timely resolution of problemsRequires
expanded knowledge and experience in own area; incumbents are still
acquiring higher-level knowledge and skillsBuilds knowledge of the
company, processes and customersSolves a range of straightforward
problemsAnalyses possible solutions using standard
proceduresReceives a moderate level of guidance and
directionRequires expanded conceptual knowledge in own area of
expertise while developing additional skill setsUnderstands key
business drivers; uses this understanding to accomplish own workNo
supervisory responsibilities but may provide guidance to new
associatesSolves standard problems by analyzing possible solutions
using experience, judgment and precedentsImpacts quality of own
work and the work of others on the team; works within guidelines
and policiesExplains information to others in straightforward
situationsBasic Qualifications:Current and active TS/SCI with
Polygraph security clearanceBA/BS and 2+ years of applicable work
experienceMust be able to remain in a stationary position 50%.Must
be able to move/traverse within and between buildings and
offices.Must be able to position self to maintain computers,
including under the desks and in the server closet.Constantly
operates a computer and other office productivity machinery, such
as a calculator, copy machine and computer printer.?Must be able to
move Audio/Visual or Computer equipment weighing up to 50
pounds.?The person in this position frequently communicates with
co-workers, management, and customers; must be able to exchange
accurate information.?Resolving technical problems and answering
queries by telephone or self-service that involve computer
hardware, software, network, system/application access, and
telecommunications systems.Desired Qualifications:Experience
providing technical support for Windows XP, Microsoft Office 2003
or later, Internet Explorer, and business applications used within
a business environmentKnowledge of multiple desktop programs,
configuration and debugging techniquesExperience with TCP/IP and
general networking issuesExperience with virus scanning services;
Desktop, stand-alone and laptop computing servicesExperience with
servers, printers, and peripheral servicePay Range:Pay Range
$63,050.00 - $97,000.00 - $130,950.00The Leidos pay range for this
job level is a general guideline onlyand not a guarantee of
compensation or salary. Additional factors considered in extending
an offer include (but are not limited to) responsibilities of the
job, education, experience, knowledge, skills, and abilities, as
well as internal equity, alignment with market data, applicable
bargaining agreement (if any), or other law.
Keywords: Leidos, Germantown , Technical Support Analyst (TSA), Full Performance, IT / Software / Systems , Germantown, Maryland
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