Voice Engineer III/IV (Microsoft Teams)

Company: Navy Federal Credit Union
Location: Winchester
Posted on: May 27, 2023

Job Description:

YOUR LIFE'S MISSION: POSSIBLEYou have goals, dreams, hobbies and things you're passionate about.What's Important to You Is Important to UsWe're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.Don't take our word for it.--- Military Times 2022 Best for Vets Employers--- Yello and WayUp Top 100 Internship Programs--- Forbes 2022 The Best Employers for New Grads--- Fortune Best Workplaces for Women--- Fortune 100 Best Companies to Work For --- Fortune Best Place to Work for Financial and Insurance Services--- Computerworld Best Places to Work in IT--- Ripplematch Campus Forward Award - Excellence in Early Career HiringBasic PurposeEngineering role requiring expertise in the SIP protocol, and hands-on experience in networking, building, testing, implementation, and support. Experience with these technologies: Oracle Session Border Controllers (SBC), Microsoft Teams, Cloud Voice, or Cisco Unified Communications Manager (CUCM). To provide technical direction and engineering support for projects and infrastructure. Develop and maintain advanced functional knowledge of evolving network engineering industry technologies/competition, concepts, and trends.Responsibilities--- Full life-cycle project management o Establish and lead project teams o Develop project plan/scope/schedule/cost/communications o Procure and/or manage resources/timelines/deadlines/quality o Risk, Issue and Change management o Ensure successful project implementation o Scope of responsibility--- Lead integration of product technologies with respect to Microsoft M365 and/or other Collaboration tool suites--- Responsible for systems analysis, design, development, integration, enhancement, and deployment as well as application support for various applications--- Partner with Enterprise Architects to determine and define the technical architecture required to implement and support the Service Assist in leading--- Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)--- Ensures compliance with Navy Federal's ISD standards, practices, and processes--- Lead the deployment of new modules, upgrades, and fixes--- Provide input and make budgetary recommendations regarding staffing and equipment--- Apply engineering principles into the design and enhancement of new and existing systems--- Document new system components, or modifications to existing components--- Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices--- Perform engineering tasks and assignments in support of business needs--- Perform engineering technology research, procurement, deployment, and configuration for new and modified systems--- Provide technical leadership in the architecture discipline and development of information technology solutions--- Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions--- Lead, guide, and mentor less experienced staff--- Perform other duties as assignedQualifications--- Microsoft Teams Administration/Configuration experience--- Significant hands on experiencing with the SIP protocol and analyzing call flows--- Significant experience with Microsoft M365 and/or other cloud Collaboration tool suites--- Significant experience with voice technology and telephony solutions--- Cloud Telephony experience: Microsoft Teams, Oracle, Cisco, Contact Center, and AT&T routing of Universal/International Toll-Free routing--- Experience designing and integrating Teams, Oracle, Cisco, and Cloud Voice platforms--- Oracle SBC network design, configuration, support, and maintenance experience--- Log analysis and error resolution--- Ability to read and interpret related system logs, statistics, and database queries--- Proven skillset in troubleshooting and resolving issues--- Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions--- Experience with M365 security and compliance--- M365 Groups Administration/Configuration--- Experience in utilizing/configuring SPF, DKIM, DMARC--- Fundamental understanding of network and Internet concepts (e.g., firewalls, load balancers, web browsers, TCP/IP, SSL, HTTP, LDAP etc.)--- High level of proficiency in Microsoft PowerShell--- Working knowledge of ADFS, SAML, AD trust, AD permissions and AD delegation--- Microsoft Windows, VM and Linux administration--- Ability to quickly adapt to changes in process, requirements, goals, and organizational change--- Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff--- Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems, writing improved procedures--- Prepares technical reports by collecting, analyzing, and summarizing information and trends--- Ability to learn and lead development of technical specifications--- Provides engineering support for large-scale 24x7 operational environment, including off-hours--- Working knowledge of engineering discipline--- Advanced research, analytical, and problem-solving skills--- Advanced verbal and written communication skills--- Advanced word processing and spreadsheet software skills--- Effective organizational, planning and time management skills--- Effective skill exercising initiative and using good judgment to make sound decisions--- Experience in working with all levels of staff, management, stakeholders, vendorsDesired Qualifications--- Bachelor's degree in Computer Science, Information Systems, related field or equivalent combination of education and experience--- Azure knowledge and experience or equivalent (AWS, Google Cloud, etc.)--- Proficient in Microsoft PowerShell--- Experience and knowledge with Microsoft Teams--- Self-starter with proven track record of delivering results--- Demonstrated effectiveness in complex problem-solving situations--- Ability to work independently, under pressure, meet deadlines and handle multiple projects simultaneously--- Ability to interface with vendors, customers, clients, and other departments and respond to requests both in written and verbal formHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA Heritage Oaks Dr. Pensacola, FL Security Dr. Winchester, VA 22602Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.Salary Range: $87,800 - $185,200 annuallyNavy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.Posting End Date: 06/21/2023Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.

Equal Employment OpportunityNavy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Germantown , Voice Engineer III/IV (Microsoft Teams), IT / Software / Systems , Winchester, Maryland