Guest Service Agent
Company: Stanford Hotels Corporation
Location: Herndon
Posted on: May 27, 2023
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Job Description:
** Guest Service Agent****Job Category****:** Front Office
**Requisition Number****:** GUEST05116 Showing 1 location **Job
Details****Description*** JOB DUTIES* Welcome and register guests
expeditiously, provide information to guests as needed, obtain
identification and credit/check approval as directed by hotel
policy. Verify rate and departure date. Confirm and modify
information required to complete the registration process as per
hotel procedures.* Check departing guests out of the hotel as per
hotel procedures.* Answer all guest questions accurately and
resolve problems in a timely manner ensuring guest satisfaction.
Authorize revenue allowances as allowed by hotel policy.* Resolve
guest problems and complaints.* Sell guest rooms, food & beverage
outlets and seasonal hotel promotions.* Review Front Desk log when
coming on shift and record pertinent information as needed
throughout shift.* Post charges to individual room or master
account.* Complete tasks on daily checklist.* Communicate with
other hotel departments to maintain a high level of guest
satisfaction.* Adhere to guest safe deposit box procedures.* Adhere
to policies regarding handling of employees cash bank.* Reconcile
all charges and cash received during shift and prepare drop. Have
drop witnessed.* Sell Honors Program to guests.* Process mail,
messages, faxes and packages.* Assist with Guest Service as
needed.* Responsible for knowledge of groups and functions in the
Hotel on a daily basis.* Notify management of any pertinent
information related to shift activities.* Ensure all equipment is
in operation order and all supplies are up to par. Report equipment
that needs repair or supplies that need to be ordered.* Be familiar
with the operating procedures of all other areas of the hotel,
cooperating fully and in a friendly manner with those areas to
assure customer satisfaction.* Be a Team Player and encourage the
teamwork attitude among staff.* Attends department and
inter-departmental meetings.* Notify management of any pertinent
information related to shift activities.* Be knowledgeable in all
hotel emergency procedures.* Ensure areas are free of safety
hazards and performs all duties in a safe and efficient manner.*
Ensures total guest satisfaction.* Follow supervisors instructions
and performs other duties as directed or assigned.**The Hilton
Washington Dulles is an equal employment/affirmative action
employer. If you need accommodation for any part of the employment
process because of a medical condition or disability, please send
an e-mail to lisa.pisone@dulleshilton.com or call 703-834-1981 to
let us know the nature of your
request.****Qualifications****Skills****Behaviors****:****Motivations****:****Education****Experience****Licenses
& Certifications**Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractors legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Stanford Hotels Corporation, Germantown , Guest Service Agent, Hospitality & Tourism , Herndon, Maryland
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