Customer Service Representative
Company: South Mountain Creamery, Inc.
Location: Middletown
Posted on: March 20, 2023
Job Description:
South Mountain Creamery is a dairy farm family: we bottle our
own milk and make our own butter, yogurt, and ice cream. We brought
the milkman back in 2001 and have been making home deliveries to
the DMV area for 19 years and counting! Over the years, we have
grown to be the largest and most efficient home delivery business
in the area. We see the "excellence in the ordinary" and everything
we do is done with integrity and intention.We are currently hiring
for a Customer Service Representative.Our rock star Customer
Service team ensures every new and existing customer has the
ultimate SMC experience. Our Customer Service team are dairy gurus
- they maintain up-to-date product knowledge and are an imperative
part of our operations team. -Prior customer service experience is
a plus, but the right person will come in with a sense of
responsibility and is a team player.Duties include but are not
limited to:
Providing a great first impression
by---Replying to customer inquiries through email, live chat, and
phone callsFollowing up with our new customers after
deliveryProblem-solving to ensure each SMC customer has top-notch
assistance -with their accounts, orders, and deliveries...(we're
talking remaining -cool as a cucumber in a glass of ice water under
pressure)Maintaining product knowledgeOther duties as assignedWe
are looking for a "detail-oriented" someone who also:
Has basic computer knowledge that
includes familiarity with word, excel, and outlookA (minimum of) a
35 wpm type speed is idealIs able to learn our Customer Service
Software
Have ZenDesk or Groove -experience?
What are you waiting for? Apply already!Works directly and
succinctly with other departments to make sure we are providing the
best customer service since bottled milkEmbodies the
characteristics of being friendly and professional - whether that
be via phone, in person, or via emailWhile this position is mostly
sedentary and includes tasks like typing, writing, and using office
equipment, the incumbent must be able to lift 20-30lbs
intermittently and work in a -fast-paced environment. This position
is located in a temperature-controlled environment however
navigating uneven surfaces and stairs is necessary.This position
will work Monday - Friday 7:30am - 3:30pm* -*shift may require some
flexibility in end/start times.Why work for South Mountain
Creamery?As a family-owned and minded business, we offer
competitive wages, opportunities for growth, and a comprehensive
benefits package that includes an employee discount, discounted gym
memberships, health, dental, and vision insurance options as well
as a great 401(k) plan! We look to challenge the status quo while
striving for excellence. - -We offer a team environment that
encourages growth, communication, and process improvement. From
seasonal, weekly catered lunches to theme days and cornhole
tournaments, we encourage a culture that fosters a sense of
community within the company.SMC is an Equal Opportunity Employer,
committed to a diverse and inclusive work environment. -Want to
learn more about what we do? Please visit our -Please reply to this
posting to apply. - NO PHONE CALLS PLEASE.We love what we do and
know you will too!Powered by JazzHR
Keywords: South Mountain Creamery, Inc., Germantown , Customer Service Representative, Hospitality & Tourism , Middletown, Maryland
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