Group Reservation Coordinator
Company: Expovision
Location: Herndon
Posted on: September 24, 2022
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Job Description:
The successful Group Reservation Coordinator will have previous
hotel reservation experience, and excellent administrative as well
as customer service skills. The Group Coordinator is responsible
for completing and managing reservations for various events that
Expovision supports via phone, forms or email. Candidate should be
highly organized and able to work in a fast-paced, high-volume
company. This person should have the drive and passion to support
customers using their hotel experience in a different setting.
Job Responsibilities:
-Contact Groups prior to event opening for formal introduction,
providing necessary information during the event hotel reservation
process.
-Assist Group contacts with booking rooms and suites to history and
event flow pattern.
-Follow-up communication on a regular basis with Groups to confirm
their hotel needs and changes for each event.
-Reservations data entry via phone, form, and email.
-Handle reservation requests coming in through event phone lines
and event email boxes.
-Become familiar with the various cities and hotels where the
contracted events are held.
-Learn and review procedures periodically to keep up with
accuracy.
-Manage requests for reservation changes, additions and
cancellations through the system.
-Manage block and flow requirements with Group contacts.
-Retrieve messages via phone, event boxes or e-mail and respond
professionally to guests in a timely fashion.
-Provide excellent customer service in order to achieve group and
guest satisfaction.
-Responsibilities may include event email box reservation
follow-up, hotel closeout processing, reporting, and hotel rooming
list coordination.
-Assist with other areas as needed.
Keywords: Expovision, Germantown , Group Reservation Coordinator, Hospitality & Tourism , Herndon, Maryland
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