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Group Reservation Coordinator

Company: Expovision
Location: Herndon
Posted on: September 24, 2022

Job Description:

The successful Group Reservation Coordinator will have previous hotel reservation experience, and excellent administrative as well as customer service skills. The Group Coordinator is responsible for completing and managing reservations for various events that Expovision supports via phone, forms or email. Candidate should be highly organized and able to work in a fast-paced, high-volume company. This person should have the drive and passion to support customers using their hotel experience in a different setting.

Job Responsibilities:

-Contact Groups prior to event opening for formal introduction, providing necessary information during the event hotel reservation process.
-Assist Group contacts with booking rooms and suites to history and event flow pattern.
-Follow-up communication on a regular basis with Groups to confirm their hotel needs and changes for each event.
-Reservations data entry via phone, form, and email.
-Handle reservation requests coming in through event phone lines and event email boxes.
-Become familiar with the various cities and hotels where the contracted events are held.
-Learn and review procedures periodically to keep up with accuracy.
-Manage requests for reservation changes, additions and cancellations through the system.
-Manage block and flow requirements with Group contacts.
-Retrieve messages via phone, event boxes or e-mail and respond professionally to guests in a timely fashion.
-Provide excellent customer service in order to achieve group and guest satisfaction.
-Responsibilities may include event email box reservation follow-up, hotel closeout processing, reporting, and hotel rooming list coordination.
-Assist with other areas as needed.

Keywords: Expovision, Germantown , Group Reservation Coordinator, Hospitality & Tourism , Herndon, Maryland

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