Customer Service Technical Associate
Company: Emmi Solutions
Location: Hagerstown
Posted on: September 24, 2022
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Job Description:
Works under direct instruction and close supervision with
detailed instruction or clearly defined procedures, this position
performs routine, repetitive and straightforward activities.
Requires basic knowledge of operational or administrative processes
within the field of customer service. Provides assistance with
post-sales technical support services to customers, including
installation, troubleshooting, problem resolution and maintenance
of products and services. Carries out and delivers basic
administrative and/or operative tasks. Completes work that is
allocated day-to-day or task-by-task with clear instructions. Key
Responsibilities Solve routine customer technical and service
enquiries by following established customer service procedures via
phone, email, and chat Work to maintain overall departmental goals
and service levels Communicate with team members where necessary
for support on resolving problems Key Requirements Basic knowledge
of technical customer service processes Excellent verbal and
written communication skills Proficient with Microsoft Office Suite
applications including Word, Excel, PowerPoint and Outlook The
above statements are intended to describe the general nature and
level of work performed by employees assigned to this job. They are
not intended to be an exhaustive list of all duties,
responsibilities, and qualifications as these may vary depending on
location and line of business. The specific requirements may differ
due to local or regional differences.
Keywords: Emmi Solutions, Germantown , Customer Service Technical Associate, Hospitality & Tourism , Hagerstown, Maryland
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