Host/Hostess - 9 Dragons - Part-Time

Company: Penn National Gaming, Inc.
Location: Charles Town
Posted on: June 25, 2022

Job Description:

-Don't just work. Work Happy. -A career in gaming? At Hollywood Casino Charles Town, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following. -SUMMARYSupervises and coordinates activities of dining room personnel to provide fast and courteous service to guests by performing the following duties. - Is responsible for insuring that each guest receives ACES Guest Service.

• $1,500 sign-on bonus (Internal applications not eligible)
• Pay: Starting at $13.00 per hour, based on experience
• Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.
• Must deliver ACES Guest Service to every guest during each interaction
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.
• Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.
• Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Must adhere to HCCTR as well as all Food and Beverage policies.
• Schedules dining reservations and arranges parties or special services for diners.
• Communicates guests' comments, concerns to management.
• Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.
• Assist in table clears and resets.
• Maintains guest information in Yelp or QSR system.
• Totals receipts, at end of shift, to verify sales and clears cash register.
• Complete any task assigned by dining room manager, supervisor, chef, or Maitre D'.
• Maintains valid WV racing license, Food Handlers permit and TIPS certificationsQUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - -EDUCATION and/or EXPERIENCEApplicant must be at least eighteen (18) years of age to apply. - High School diploma or general education degree (GED), Actively enrolled in High School or experience in lieu of education. -LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports and correspondence. - Ability to speak effectively before groups of customers or employees of organization. -MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to compute rate, ratio, and percent. -REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Ability to deal with problems involving several concrete variables in standardized situations. -CERTIFICATES, LICENSES, REGISTRATIONSMust qualify for licensing with the West Virginia Racing Commission.Must be able to obtain proper Food Handler Certification.Must be certified in TIPS training. This training is provided during New Hire Orientation at company expense. -PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. - The employee frequently is required to reach with hands and arms and taste or smell. - The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. -WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions. - Must be able to work in a smoke-filled environment. The noise level in the work environment is usually loud.Whether you prefer being at the center of it all or working behind the scenes, there's a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. - The areas of career opportunity with Penn are ideal for just about any skill set. - Our company wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment anywhere within the organization.Equal Opportunity Employer -

Keywords: Penn National Gaming, Inc., Germantown , Host/Hostess - 9 Dragons - Part-Time, Hospitality & Tourism , Charles Town, Maryland