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Customer Service/ Operations Representative

Company: Sterling Global Aviation Logistics
Location: Herndon
Posted on: January 16, 2022

Job Description:

Sterling Global Aviation Logistics,A Kuehne + Nagel COmpany
KNOWLEDGEABLE. PASSIONATE. COMMITTED. Quick brings together the most knowledgeable and passionate logistics experts. Our worldwide team is committed to providing our clients customized logistics solutions, unparalleled service and the optimal customer experience. Join Us!Quick offers competitive wages, health benefits, retirement benefits and numerous other supplemental insurances including company paid Life and Disability insurance.As part of the Kuehne + Nagel group of companies, joining our organization brings a wealth of opportunities to grow and expand your career.
www.quick.aero
Responsibilities:

  • Aid and assist clients in all phases of job preparation
  • Answering the phone in a professional and timely manner. A good telephone manner is essential
  • Work closely with Quick offices, service partners and Q/A representatives to ensure continuous follow-up
  • To take job orders from clients, that include routing, classifying of service type, establishing a deadline
  • To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
  • Tracking and tracing shipments
  • Monitoring job alarms
  • Familiarize yourself with all special services we can offer and ensure customers are given all options available
  • Set up and organize special deliveries
  • Help develop and maintain relationships with clients
  • Demonstrate ability to work through problems with service partners, airlines and carriers with minimal assistance
  • Customer support, quote, & research
  • Ensure compliance with company policies and procedures
    Requirements:
    • Worked in a customer service environment. Air freight and courier services. Arranged Time Critical shipments.
    • Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
    • Excellent knowledge of international and domestic airline routings, geography and time zones
    • Good knowledge and understanding of Import and/or Export of airfreight.
    • Excellent time management with the ability to organize and manage multiple priorities
    • Ability to establish and maintain a professional work environment
    • Demonstrate written and verbal communication skills
    • Strong interpersonal skills
    • Must be able to work flexible schedule to a 24/7 operation
    • Strong team player
    • Customer service experienced required
    • Knowledge of Dangerous Goods/Restricted Article Regulations preferred

Keywords: Sterling Global Aviation Logistics, Germantown , Customer Service/ Operations Representative, Hospitality & Tourism , Herndon, Maryland

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