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Strategic Operations Manager, Rideshare Operations (DC)

Company: Uber
Location: Washington
Posted on: September 21, 2019

Job Description:

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role

Uber is looking for sharp, highly motivated individuals to join our US & Canada Rides Operations team. If you love setting a vision, managing cross-functional stakeholders, pushing projects forward to deliver measurable and strategically meaningful results, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you.

As one of the world's fastest growing companies, we're generating vast amounts of data every day. We use this data to inform everything we do: ensure balance in the marketplace, identify ways to continually make the Uber experience better for drivers and riders, deploy incentives and promotions, understand customer behavior, develop and launch new product offerings, and more.

Operations Managers are responsible for developing functional business strategies, such as how we balance our marketplace, target and deploy customer promotions, manage local markets and identify and solve operational weaknesses. They balance improving or innovating new processes with setting and delivering on core goals to meet business needs.

What You'll Do


  • Make strategic decisions to prioritize within functional area; guide and set goals for the overall team
  • Develop analytical frameworks to support the company in business decision-making
  • Identify operational weaknesses and help improve or innovate new processes
  • Build, maintain, communicate, and present detailed reporting at city, regional, and mega-regional levels
  • Present models, findings and insights to senior management to drive business decisions
  • Collaborate with other Operations teams, as well as marketing, product and other central functions, to ensure that insights inform broader strategic initiatives
  • This role demands excellent stakeholder and project management skills, as well as the ability to both plan and execute projects of varying time horizons and scope with minimal guidance
  • The Rides Operations team owns functional business strategies as well as local market strategies, and your team will be responsible for monitoring, correcting, and executing business processes
  • Focus areas include:


    • Territory Management
    • Regulatory Operations & Strategy
    • Driver Operations and Loyalty
    • Marketplace
    • Rider Operations

      What You'll Need

      • 1-4 years experience of investment banking / consulting / business intelligence / strategy or related experience; some high-growth operations or startup experience is strongly preferred.
      • Exceptional communication and organization skills.
      • Clear communicator
      • Strong, demonstrated leadership capabilities
      • A "driver" personality - biased toward action, great collaborator and master disambiguator/simplifier - constantly pushing toward clarity and delivery.
      • Exceptional Excel / data management skills.
      • Self-motivated, works independently and possesses strong organization and time management skills
      • Bachelor's degree required
      • SQL Proficiency strongly preferred

Keywords: Uber, Germantown , Strategic Operations Manager, Rideshare Operations (DC), Executive , Washington, Maryland

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