Professional Development Manager

Company: KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC
Location: Washington
Posted on: May 24, 2025

Job Description:

Position Summary:The Professional Development Manager supports DBIA's professional development initiatives across education, certification, and conferences, helping bridge the gap and ensure consistency in customer-facing experience. This role is key in delivering high-quality customer service and operational support. The Manager works closely with the Education, Certification, and Conference teams to ensure seamless program delivery, responsive service, and internal alignment across functions.Key Responsibilities:Education Support:

• Administer Region CEH approval processes, including course creation and customer service support.
• Prepare and manage name tags, tent cards, and related logistics and materials for in-person courses.
• Support instructor evaluations and internal assessment tracking.
• Manage AIA Credit applications and approvals for both DBIA Conferences and Education courses.
• Process education registrations, refunds, and transfers.
• Provide logistical support for webinars and virtual education, including logging into courses to assist instructors.
• Manage logistics and customer service for company-based training clients.
• Manage and maintain the Learning Management System (LMS), including content uploads and technical updates.
• Serve as a primary point of contact for LMS inquiries received via phone and education email inbox.
• Assess and troubleshoot user issues; recommend process improvements to enhance the learner experience.
• Maintain accurate course schedules in the LMS and coordinate updates with technology vendors.
• Notify the Communications Department of changes to ensure the DBIA website reflects the most up-to-date course offerings.
• Conduct post-course evaluations and compile feedback for continuous improvement.Certification, Conference, and Region Support:
  • Serve as registrar backup and provide team coverage as needed.
  • Manage AIA Credit applications and approvals for both DBIA Conferences and Education programs.
  • Process Region financial rebates and maintain accurate records.
  • Support the University program and subscription-based services.Customer Service and Reporting:
    • Provide registration reporting and data support across education programs.
    • Provide high-level of customer service and seamless experience for inquiries across education, certification, and conferences.Additional Duties:
      • Travel to and provide onsite administrative support at conferences, workshops, and training programs as required.
      • Perform additional duties and projects as assigned.
        • Bachelor's degree or equivalent combination of education and experience.
        • Minimum three years of administrative or program coordination experience in education, events, or association management.
        • Familiarity with LMS platforms and virtual learning environments.
        • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with AMS systems a plus.
        • Exceptional written and verbal communication skills.
        • Strong customer service orientation and problem-solving ability.
        • Excellent attention to detail and organizational skills.
        • Ability to manage multiple projects and adjust to shifting priorities.
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Keywords: KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC, Germantown , Professional Development Manager, Executive , Washington, Maryland