Services Account Management Consultant
Company: Dell
Location: Baltimore
Posted on: May 7, 2024
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Job Description:
Federal Services Account Management ConsultantDell Technologies
customers expect great things from both our products and our
services. Account Services Management is all about managing and
overseeing seamless service delivery processes. It's a hugely
varied field of work. Processes range from incident management to
change management, from configuration management to customer
management. The team makes sure disputes and technical issues are
resolved. We also provide excellent communication to the customer
around every activity - from the tactical to the strategic.Join us
to do the best work of your career and make a profound social
impact as a Federal Services Account Management Consultant on our
Account Services Management Team in Maryland.
What you'll achieve
As a Federal Services Account Management Consultant, you will serve
as a dedicated support services resource for the United States
Government and will be the customer's primary point of contact for
delivering support and coordinating operational support related
activities of all Dell Technologies. You will serve as the single
point of warranty support; provides customer account management on
a 24x7x365 basis, including resource coordination, customer
management, technical resolution management, and communications at
various levels during warranty services engagements. You will also
provide feedback to customer on any observed/known issues; develop
and maintain custom customer support plans and relationships that
are tailored to each individual project unique requirements. You
will be operating within the most complex services delivery
processes spanning multiple service areas, build and foster a broad
network across the customer and business. You will be providing
monthly and quarterly reports to proactively inform customer of
overall account status, including ongoing service activities,
recommendations for further risk mitigation, updates on incident
solution and progress of upgrades and enhancementsYou will:
Every Dell Technologies team member brings something unique to the
table. Here's what we are looking for with this role:
Essential Requirements
Dell Technologies is a unique family of businesses that helps
individuals and organizations transform how they work, live and
play. Join us to build a future that works for everyone because
Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment
opportunity for all employees and to providing employees with a
work environment free of discrimination and harassment. Read the
full Equal Employment Opportunity Policy here.Job ID:R244525
Dell's Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when
flexibility is offered.
We know that freedom and flexibility are crucial to all our
employees no matter where you are located and our flexible and
hybrid work style allows team members to have the freedom to
ideate, be innovative, and drive results their way. To learn more
about our work culture, please visit our locations page.
Keywords: Dell, Germantown , Services Account Management Consultant, Executive , Baltimore, Maryland
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