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Residential Manager

Company: Grafton Integrated Health Network
Location: Berryville
Posted on: May 28, 2023

Job Description:


Under general supervision, manages direct support professionals (DSPs) to enable them to provide well-rounded, quality services to individuals utilizing evidence-based best practices. Ensures that DSPs provide for the health, safety, welfare and progress of individuals. Guide DSPs in using effective interactions designed to improve well-being, promote progress toward goals, increase independence, and improve overall quality of life. Observe, document and provide meaningful feedback to DSPs to maintain or improve performance to achieve desired results established by the multi-disciplinary and management teams. Collaborate with the Clinical and Medical staff to provide the necessary development of DSPs and to support the goals of the program and organization. Ensure that staffing is adequate; manage PTO, and staffing schedule for assigned program. Manage budget for the assigned program. Reports to Operations Administrator.



  • Interviews and collaborates with Human Resources to hire new employees
  • Provides and ensures initial employee training, mentors new employees on-boarding experience and ensure on-going employee training and development.
  • Monitors employee performance and utilizes recognition and feedback models to improve / maintain performance, conducts performance reviews. Provides corrective feedback for employee performance problems that do not improve through coaching
  • Ensures employees understand their responsibilities to implement residents' individual plans, and monitors this implementation;
  • Establishes and maintains positive employee relations
  • Oversees completion and audits of weekly/monthly paperwork in program
  • Oversees development and implementation of activity schedules
  • Manages staffing for assigned program
  • Manages employee transfers and resignations
  • In collaboration with nursing staff, monitors that residents receive medication and medical treatment, as prescribed, as well as maintain personal hygiene;
  • Manages the safety and rights of residents
  • Manages company vehicle use
  • Sets expectations and monitors how employees facilitate resident participation in the community
  • Manages on-call / on-duty responsibilities as assigned;
  • Participates in a weekly on-call rotation as assigned;
  • Supports the organization's Continuous Quality Improvement and Trauma Informed Care approach.
  • Demonstrates knowledge of the programs current goals and future goals
  • Demonstrates willingness and ability to propel the program towards these goals
  • Demonstrates knowledge of overall program budget
  • Utilizes approved procedures for purchases and cash requests
  • Manages fiscal budget for the program in coordination with the Operations Administrator ADDITIONAL JOB FUNCTIONS

    Other duties as assigned by Operations Administrator.


    A Bachelor's degree in social work or psychology and 2 years of professional experience working with children, one year of which must have been in residential facility for children and 1 year prior supervisory experience (preferably in a residential setting) preferred; OR

    A high school diploma or a General Education Development Certificate (G.E.D.) and a minimum of five years professional experience working with children with at least two years in a residential facility for children.

    Prior supervisory or demonstrated leadership experience preferred.


    Requires a valid driver's license

    • Medical, dental and vision
    • Flexible Spending & Health Savings Accounts
    • 401(k), including an employer match
    • Generous Paid Time Off plan
    • Education Assistance
    • Life Insurance
    • Employee Assistance Program (EAP)
    • Short-term disability (STD)
    • Long-term disability (LTD)
    • As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness

      Grafton is an equal employment opportunity employer and tobacco-free workplace.

      If you have issues applying or have any questions about this position, please reach out to us atHR@Grafton.orgor 540-542-0200 Ext. 6429.


Keywords: Grafton Integrated Health Network, Germantown , Residential Manager, Executive , Berryville, Maryland

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