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Director of Organizational Change Management and Effectiveness

Company: National Student Clearinghouse
Location: Herndon
Posted on: January 27, 2023

Job Description:

Are you looking for more than just a jobandwantto make difference?If so, then join theNational StudentClearinghouse talent communityand discover your impact today!

We are a nonprofit,nongovernmental organization and the leading provider of educational reporting, data exchange, verification, and research services.Serving the education, workforce and learner communities has been at the heart of our mission for over 25 years.Our work - performed in a trusted, secure, and private environment - provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors.

About the Role:

The Director, Organizational Change Management and Effectiveness will lead the charge in building and growing the Clearinghouse's newly formed Organizational Change Management (OCM) function within Human Resources. The OCM function is critical in helping the Clearinghouse successfully manage its multiple large-scale transformational initiatives. With the Clearinghouse's Five-Year Strategic Plan, an effective OCM function will support the Clearinghouse to engage and prepare its internal stakeholders and effectively help the organization to evolve to its desired future state.

In support of the organization's strategic initiatives, particularly but not limited to Invest in Our People and Culture, the Director will be a driving force behind the effective design and successful activation of the new OCM function across the organization, including establishing key OCM related processes, ways of working, collateral materials, and best practices in change management methodologies.

In close partnership and collaboration with the Strategy Delivery Office (SDO), the Director will align and establish key strategies to support successful change adoption and sustainment for existing prioritized Clearinghouse initiatives by leveraging and optimizing cross functional teams and resources. This position will combine consultative and coaching support to internal clients in executing a wide range of organizational and process-oriented initiatives as defined in the Five-Year Strategic Plan as well as assist the organization in navigating business challenges and resulting changes through clear messaging, stakeholder management, employee enablement, and change readiness efforts. This position will partner closely with the Internal Communications team to articulate a clear vision for change and develop a communications plan to disseminate information, concepts, and change to various internal audiences. The position will have the opportunity to leverage the resources and programs available in Total Rewards and the various HR functions within Human Resources. Additionally, the Director will monitor adoption and measure the success of various change interventions. Working in close partnership with stakeholders, including members of the Executive and Senior Leadership, the position will support the assessment, design, development, activation, and measurement of comprehensive organizational and/or change plans.

This position will report to the Senior Director, Human Resources.

Currently, this position is 100% telework, however, as our company starts to return to our new normal, a hybrid work pattern, this position may be required to periodically work on-site at our Herndon office, and the frequency would depend on the department/division's requirements. Therefore, candidates must reside within a reasonable distance to commute to our Herndon office when required.

Leadership Competencies:

  • Demonstrate the Clearinghouse's competencies, which align with our corporate value Manager will provide more detail to candidates as needed.
    • Senior Leadership Competencies include: Balances Stakeholders, Cultivates Innovation, Drives Vision and Purpose, Strategic Mindset, and Understanding the Business.

      Balancing Stakeholders:

      • Deal effectively with conflict, reach agreement without damaging relationships and find win-win solutions.
      • Develop and foster a partnership relationship with a diverse group of stakeholders at all levels of the organization.
      • Balance the needs of various stakeholders focusing on delivering value added solutions and services.

        Cultivating Innovation:

        • Work closely, drive and lead key internal resources that will drive new business/solutions.
        • Encourage and support creativity, ideation, and innovated thinking by staff and create plan for implementation. Views failures as opportunity to learn.
        • Move beyond traditional ways of doing things and push past status quo.

          Driving Vision and Purpose:

          • Lead by example with a high level of emotional intelligence and demonstrate a positive and intellectually curious demeanor about the Clearinghouse's mission, vision, values, and opportunities for the Clearinghouse to provide value to the education community and learners
          • Guide staff and other leaders on how they contribute to the company mission and vision in a clear, relatable, and optimistic manner
          • Demonstrate and instill our cultural values and transparent communication philosophies.

            Understanding the Business:

            • Develop, maintain, and demonstrate a strong working knowledge of the Clearinghouse, its environment, including its mission, services, and key stakeholders and how each organizational unit contributes to that mission.
            • Actively seek opportunities for efficiencies and cost-effective solutions that reduce costs and optimize results.
              How You Contribute:

              Change Management

              • Build, stand up and manage the organizational change management (OCM) function, including defining key change related processes, procedures, frameworks, and tools with Human Resources.
              • Play a leadership role in the definition, development, and sustainment of the new Change Management function. Support the translation of the strategic direction and business objectives into holistic change strategies.
              • Leverage best practices and approaches in change management tools and methodologies. Apply human-centered design techniques to drive adoption of behaviors that lead to desired Clearinghouse future state. Foster OCM literacy across the Clearinghouse.
              • Continuously identify leading practices to develop and apply tools, techniques, and approaches to managing change throughout various levels of the organization and business.
              • Lead and support the organizational transformation and evolution journey. Provide change management expertise to ensure new programs, processes, and tools are adopted successfully and meet the needs of the business and our stakeholders.
              • Aligning with the Clearinghouse Five-Year Strategic Plan, define OCM's first year foundational goals and objectives. Gather information, build action plans, and engage employees in design and development of plans and execute. Align OCM resources to support prioritized initiatives.
              • Provide leadership and facilitation for change management interventions and forums to ensure alignment across various stakeholders and project teams.
              • Build change management capability in others, including HR professionals, business leaders and project leaders on change management methods and the application of change management best practices and tools.
              • Work closely with the Agile Transformation team, aligning with Lean Agile principles to support the organization through the Agile Transformation and associated culture changes.
              • Develop, define, track, and analyze performance and "change success" metrics.
              • Monitor progress, identify issues, celebrate successes, and support continuous improvement of changes implemented.
              • Support the build out and maintenance of dashboards and reports needed.

                Organizational Effectiveness

                • Provide leadership development and coaching for leaders and managers of people to enable sustainable organization performance and culture alignment with business strategy.
                • Work closely with ELT and SLT members to coach and guide them on their change role as leaders and to promote leadership alignment for organizational change efforts.
                • Serve as an organization change consultant and apply change management approaches to enhance effective stakeholder engagement implementation of organization initiatives.
                • Develop and deploy talent management and organizational effectiveness solutions to include tools and processes that drive employee engagement and performance excellence.
                • Lead and support enterprise talent management programs to support the Clearinghouse's leadership and people managers to include performance management, culture engagement, talent review and succession planning.
                • Develop project structure approach and work plan for evaluation of talent management programs and implementation plans, as needed.
                • Build, lead, develop, and mentor a team of change champions, ambassadors, and influencers.
                • Effect change at the grassroots level, lead work groups charged with implementing organization department or unit level employee engagement and culture strategies, as needed.
                • Provide consultation and subject matter expertise in talent management and organizational effectiveness program design development and deployment.
                • Develop and share best practices, conduct, and provide gap analysis and assessment. Provide team facilitation and solutions, as needed.

                  Workforce Management

                  • Build a team-based environment that aligns with company values, ways of working, and competencies.
                  • Recruit and select the best talent to help optimize skills and experiences and motivate and manage staff to maximize productivity and efficiency.
                  • Develop and manage career development and advancement opportunities at the Clearinghouse through MAPS conversations, developing and reporting on performance and goals, and defining and monitoring training and development plans to ensure job and career satisfaction.
                  • Ensure staff is adequately trained and provide guidance as needed.
                  • Monitor employee performance and conduct appraisals.
                  • Reward employees using formal and informal methods.

                    Position may be required to perform other duties as required. These essential functions are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

                    What You Bring to the Table:

                    • Bachelor's degree in Business Management, Human Resources, or related field (Master's degree preferred).
                    • Minimum of 8-10 years of relevant experience with at least direct 5 years of leadership experience in leading change management, stakeholder engagement or organizational design and effectiveness initiatives.
                    • 3+ years of experience managing a diverse team.
                    • Demonstrated knowledge of effective change management methodologies, tools, and approaches, such as human-centered design and/or Agile methodology.
                    • Experience with large-scale, enterprise-wide culture transformation.
                    • Strong people leadership, organizational, relationship-building, and negotiation skills.
                    • Strong project management skills and ability to create work and action plans.
                    • Demonstrated ability to:
                      • Lead and coach various audiences and stakeholders
                      • Work effectively with and influence cross-functional teams in a matrixed organization
                      • Deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
                      • Excellent communication and effective facilitation and outstanding presentation skills, with the demonstrated ability to communicate effectively and confidently to all levels of staff.
                      • Self-starter with self-confidence, enthusiasm, and strong customer service orientation.
                      • Proficiency with Microsoft Office Suite and other collaboration tools.
                      • Talented at the Management competencies:
                        • Making complex decisions - Demonstrated ability to gain clear understanding of an initiative and represent it to various stakeholders across the organization.
                        • Being flexible and adaptable - Demonstrated ability to work in a fast-paced working environment and work in a diplomatic and tactful manner with others.
                        • Building collaborative relationships and optimizing diverse talent - Demonstrated ability to develop and lead a team in a positive and professional manner with a proven track record of facilitating cross-departmental issue identification, problem solving, and resolution.
                        • Focusing on performance - Proven track record of prioritizing and managing multiple projects and driving them to successful completion and creating a performance and metrics-focused
                        • Live within a commutable distance of Herndon, VA.
                        • Are fully vaccinated against COVID-19 or have a good faith basis for seeking an exemption from this requirement.

                          Additional Desired Requirements:

                          • Change Management certification or equivalent.
                          • Experience working in the consulting industry is a plus, preferably for a large global consulting company.
                            Physical Demands:

                            • Use of a computer for 8 or more hours a day.
                            • Use of a copy machine and telephone.
                            • Frequently required to sit for 7 or more hours per day in close proximity to others in an open office environment.
                            • Occasionally required to use hands and fingers to operate, handle, and reach.
                            • Vision abilities include close vision and the ability to adjust focus.
                            • Must have oral communication and hearing abilities.
                            • Travel via car, train, and/or airplane, when needed (up to 10% in a given year).
                              Compliance with Executive Order 14042

                              The health and safety of our employees and their families are top priorities of the National Student Clearinghouse. With the continuing impacts of COVID-19 in our nation and around the world, we are doing our part to protect the health and well-being of our workforce and the communities where we operate. The Clearinghouse is a federal contractor, rendering us subject to Executive Order 14042 and associated guidance requiring employees to be fully vaccinated for COVID-19. Therefore, all Clearinghouse employees and new hires must be fully vaccinated and provide proof of vaccination as a condition of employment, or have an approved reasonable accommodation (based on a disability or medical condition, or a sincerely held religious belief) exempting them from the vaccination requirement.

                              By applying for this position, you are stating that you are already fully vaccinated or will be fully vaccinated by your start date, or you have a good faith basis for seeking an exemption from the vaccination requirement.Individuals requesting a reasonable accommodation should do so during the post-offer process, and any requested accommodations must be reviewed and approved (if applicable) before your start date.

                              Benefits and Related Information

                              The National Student Clearinghouse provides a robust benefit program designed to help meet the needs of each employee and their family, both now and in the future. We offer comprehensive medical, dental, and vision insurance, as well as life and disability insurance benefits, for employees and their qualified dependents. Health care, dependent care, and limited purpose flexible spending accounts, as well as a health savings account, are options available for employees to set aside pre-taxed dollars for certain qualifying expenses. We offer a very generous 401k matching contribution program with the opportunity to defer pre-tax and Roth contributions, as well as catch-up contributions for those who are eligible! We are proud to offer a competitive paid leave program consisting of vacation, sick, and personal time, as well as paid holidays. Vacation time will accrue based on length of service, and new full-time hires can accrue up to 13 days of vacation and up to 10 days of sick time per year. On an annual basis, new employees may use up to 32 hours of accrued sick time as personal time. Additionally, the Clearinghouse observes at least 11 paid holidays per year.

                              Another perk is that employees have the option to get reimbursed for basic wholesale company and roadside assistance memberships (e.g., Costco and AAA) and to request a buy back on portions of unused accrued vacation based on tenure and certain other qualifications. Employees can further their education and professional development by using our Employee Education Assistance Program, which establishes reimbursement for qualified education expenses upon successful completion of the program, and leveraging the enterprise-wide LinkedIn Learning subscription. There are additional employee benefits, to find out more, please request a copy of our complete benefit package!

                              Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

                              The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: National Student Clearinghouse, Germantown , Director of Organizational Change Management and Effectiveness, Executive , Herndon, Maryland

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