Company: Hilton Washington Dulles
Posted on: November 25, 2022
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
RESTAURANT, Bar and BEVERAGE OPERATIONS
-Responsible for the organization of the beer/wine cooler. Maintain
inventory log. Enforce policies regarding these areas including
-Responsible for the liquor par levels in beverage areas.
-Ensuring beverage staff members follow proper procedures for
ordering, pouring, and cashiering.
-Coordinate all aspects of groups with reservations in the
-Responsible for reservations on holidays.
-Set up and monitor regular contests and promotions.
-Assist with implementation of special promotions.
-Conduct inspections of work areas regularly and address items that
-Hold a pre-shift meeting with staff prior to reporting to
-Be prepared for each daily activity and review any variations with
management and staff.
-Work shifts are covered with adequate staff, ensure correct
staffing during peak periods and high occupancy.
-Communicate daily with department managers and MOD to assure
consistency and pass on pertinent information.
-Consistently monitor the performance of associates on an on-going
basis and provide feedback. Reward, discipline and document
associate performance and provide timely counseling. Address
associate complaints and resolve problems.
-Supervise the staff and handle any associate situation.
-Properly handle all administrative work with regard to
interviewing, hiring, performance appraisals and terminations of
-Select qualified, goal and service oriented individuals and
develop these individuals with clear guidelines to associates.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times. Issue
daily and weekly cleaning assignments to include side work
-Maintain efficiency in the operation of the staff in a high
standard of quality of service and courtesy, bringing total
satisfaction to our guests and the hotel.
-Maintain close control and inventory of uniforms, supplies, and
-Prepare and post weekly schedules in accordance to guest needs and
-Conduct frequent hospitality audits to ensure the staff are
conducting themselves in the manner appropriate for the department.
Ensure Service Excellence Standards are in place.
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a Team Player and encourage the teamwork attitude among
-Ensure all guests who experience a problem receive an appropriate
response, any promised compensation is delivered, and an
appropriate follow up in a timely and professional manner.
-Carries out supervisory responsibilities in accordance with Hotel
policy and applicable laws.
-Plan, assign and direct work of associates.
-Prepare payroll as required.
-Promote open channels of communication between all hotel
-Ensure all associates are safety conscious and trained in safe
-Have a thorough knowledge of hotel fire regulations and policy,
accident reports, safety programs, and what the direct duties are
in relation to each; ensure that all associates are properly
trained in these procedures.
-Implement proper training program and control the training of the
staff to top efficiency and in accordance with Marriott
-Facilitate new hire training.
-Facilitate departmental training modules; continually monitor,
evaluate, and revise training content to reflect changes in the
process; address the needs identified by associates.
-Holds department meetings and attends inter-departmental
-Be familiar with the operating procedures of all other areas of
the hotel, cooperating fully and in a friendly manner with those
areas to assure customer satisfaction.
-Route associate commendations received from guests to the person
responsible for assembling the daily packet.
-Notify management of any pertinent information related to shift
-Determine the requirements for and the follow up on special
groups, VIPs, etc.
-Participate in Hotel Manager on Duty Program.
-Follow supervisor's instructions and completes other duties as
directed or assigned.
SECONDARY JOB DUTIES
-Drive personal vehicle or company car as needed.
The frequency codes assigned in these job descriptions are:
Rarely less than 1%
STANDING/WALKING: Constantly on a variety of surfaces (carpet,
tile, granite, etc.)
CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing
tasks performed at low levels.
KNEELING/CRAWLING: Rarely. Lifting and completing tasks performed
at low levels.
STOOPING (BENDING AT WAIST): Frequently. Lifting and completing
tasks at different levels.
TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.
LEG/FOOT USE: Rarely.
REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing
tasks at different levels.
The Hilton Washington Dulles Hotel is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. If you need accommodation for any
part of the application process because of a medical condition or
disability, please call 703-###-#### or email ...@dulleshilton.com
to let us know the nature of your request.
Keywords: Hilton Washington Dulles, Germantown , Lounge Manager, Executive , Herndon, Maryland
Didn't find what you're looking for? Search again!