Lounge Manager

Company: Hilton Washington Dulles
Location: Herndon
Posted on: November 25, 2022

Job Description:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

RESTAURANT, Bar and BEVERAGE OPERATIONS

-Responsible for the organization of the beer/wine cooler. Maintain inventory log. Enforce policies regarding these areas including liquor requisitions.
-Responsible for the liquor par levels in beverage areas.
-Ensuring beverage staff members follow proper procedures for ordering, pouring, and cashiering.
-Coordinate all aspects of groups with reservations in the pub/patio area.
-Responsible for reservations on holidays.
-Set up and monitor regular contests and promotions.
-Assist with implementation of special promotions.
-Conduct inspections of work areas regularly and address items that need attention.
Staff Management

-Hold a pre-shift meeting with staff prior to reporting to stations.
-Be prepared for each daily activity and review any variations with management and staff.
-Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
-Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
-Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
-Supervise the staff and handle any associate situation.
-Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
-Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
-Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
-Maintain close control and inventory of uniforms, supplies, and equipment.
-Prepare and post weekly schedules in accordance to guest needs and staff availability.
-Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a Team Player and encourage the teamwork attitude among staff.
-Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
-Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
-Plan, assign and direct work of associates.
-Prepare payroll as required.
-Promote open channels of communication between all hotel departments.
Training

-Ensure all associates are safety conscious and trained in safe work practices.
-Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
-Implement proper training program and control the training of the staff to top efficiency and in accordance with Marriott policies.
-Facilitate new hire training.
-Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
ADMINISTRATIVE

-Holds department meetings and attends inter-departmental meetings.
-Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
-Route associate commendations received from guests to the person responsible for assembling the daily packet.
-Notify management of any pertinent information related to shift activities.
-Determine the requirements for and the follow up on special groups, VIPs, etc.
-Participate in Hotel Manager on Duty Program.
-Follow supervisor's instructions and completes other duties as directed or assigned.

SECONDARY JOB DUTIES

-Drive personal vehicle or company car as needed.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Occasionally.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Rarely. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.

CLIMBING: Rarely.

LEG/FOOT USE: Rarely.

REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly

The Hilton Washington Dulles Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 703-###-#### or email ...@dulleshilton.com to let us know the nature of your request.

Keywords: Hilton Washington Dulles, Germantown , Lounge Manager, Executive , Herndon, Maryland