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Configuration Management Lead

Company: Leidos
Location: Herndon
Posted on: August 7, 2022

Job Description:

DescriptionJob Description:The Configuration Management Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to account for all IT assets and provide accurate information on IT Service Area components and configurations. This support provides the sound basis for incident, problem, change, and release management; verifies configuration records against the infrastructure; and corrects any exceptions.As a Journeyman Computer Systems Engineer/Architect Configuration Management (CM) Support, your responsibilities will include developing, maintaining, updating, and implementing configuration items (CI); control configuration baselines, and conduct financial and physical configuration audits. CM may include non-IT assets, work products used to develop the services, and Cis required to support the services not formally classified as assets. This includes data interfaces to internal and external service providers, where assets and CIs need to be controlled (e.G. shared assets).Highlights of Responsibilities:Understand basic concepts, and assist in documenting configuration management processes and proceduresEstablish new CM processes, policies and procedures Lead and support the maintenance for the Discovery module within ServiceNow. Set up meetings with configuration management items (CI) owners to ensure they are following the appropriate policies and procedures. Responsible for configuration management (CM) to include develop, maintain, update, and implement CIs.Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system.Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life.Monitor and maintain the health and accuracy of the CMDB by leveraging dashboards and troubleshooting identification, reconciliation, patterns, and midservers.Understand ServiceNow configuration concepts, and assist in documenting configuration management processes and proceduresUtilize external tools (e.G. Bigfix, Vsphere) to store, track, and manage configuration items for reconciliationServe as the representative for Configuration Management in the Engineering Review Board (ERB).Recommend, design, plan, and implement automation to improve the configuration management database (CMDB) processes.Responsible for configuration management (CfM) to include develop, maintain, update, and implement CIs.Create, establish, and maintain configuration baselines (development, test, production, etc.) supporting developmental and operational systems.Support efficient and effective service management processes by providing accurate and timely configuration information that aids decision making (e.G., to authorize change and release and resolve incidents and problems faster).Establish procedures for auditing and verifying the accuracy of CIs, adhering to processes, and identifying process deficiencies.Contract required qualifications include:Process improvement experience. Ability to identify needed changes to processes and activities and help to implement continuous improvement solutions.Knowledge and experience with Services Oriented Architecture (SOA). Experience with engineering strategies for new technologies and infrastructure processes.Excellent communication skills (written and verbal).Ability to apply expertise on multiple complex work assignmentsOperates with appreciable latitude in developing methodology and presenting solutions to problemsContributes to deliverables and performance metrics where applicableOperates with appreciable latitude in developing methodology and presenting solutions to problemsContributes to deliverables and performance metrics where applicableExperience with ServiceNow and ServiceNow Discovery, including:IdentificationReconciliationPatternsMidServer maintenanceDiscovery troubleshootingRequired qualifications:Minimum 5 years of experience as a Configuration ManagerServiceNow Discovery tool experienceITILv4 Foundation CertifiedCandidate must have BS degree in Computer Science, MIS, Engineering, or related field with 5-8 years of prior relevant experience or Master's with 3-6 years of prior relevant experience.Pay Range:Pay Range $65,000.00 $100,000.00 $135,000.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.#Remote

Keywords: Leidos, Germantown , Configuration Management Lead, Executive , Herndon, Maryland

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