Call Center Manager

Company: LCI Services Inc
Location: Front Royal
Posted on: August 7, 2022

Job Description:

Full Job Description

We are looking for a skilled Call center manager to supervise daily operations and personnel. You will ensure that technology is utilized to a maximum and that the staff is well-organized and productive. An excellent call center manager must be an organized, reliable, and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements.

Responsibilities

Develop objectives for the call center's day-to-day activities

Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)

Collect and analyze call-center statistics.

Hire, coach, and provide training to personnel to maintain high customer service standards

Evaluate performance with key metrics (accuracy, call-waiting time, etc.)

Prepare reports for different departments or upper management

Skills

Proven experience as a call center manager or similar position

Experience in customer service is required

Knowledge of performance evaluation and customer service metrics

Proficient in MS Office

Outstanding communication and interpersonal skills

Excellent organizational and leadership skills with a problem-solving ability

Positive and patient

High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated

Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

Benefits

Health Insurance - The company pays 100% of employees.

Eye and Dental Insurance - The company pays 100% of employee

AFLAC Supplemental insurance at employee expense / not required

401K / Company Match 3%

Paid Holidays 5 per year

Up to 4 weeks PTO based on tenure (must complete 90 days of continued employment to qualify for biweekly accrual)

Short Term and Long Term Disability Paid for by the company.

50K Life Insurance Policy Company provide and paid for.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

PI185689153

Keywords: LCI Services Inc, Germantown , Call Center Manager, Executive , Front Royal, Maryland