Call Center Manager
Company: LCI Services Inc
Location: Front Royal
Posted on: August 7, 2022
Full Job Description
We are looking for a skilled Call center manager to supervise daily
operations and personnel. You will ensure that technology is
utilized to a maximum and that the staff is well-organized and
productive. An excellent call center manager must be an organized,
reliable, and results-driven professional. They must have a
practical mind to solve problems on the spot partnered with an
ability to see the "big picture" and make improvements.
Develop objectives for the call center's day-to-day activities
Conduct effective resource planning to maximize the productivity of
resources (people, technology, etc.)
Collect and analyze call-center statistics.
Hire, coach, and provide training to personnel to maintain high
customer service standards
Evaluate performance with key metrics (accuracy, call-waiting time,
Prepare reports for different departments or upper management
Proven experience as a call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service
Proficient in MS Office
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a
Positive and patient
High school diploma or equivalent; Higher degree in a relevant
discipline will be appreciated
Certified Call Center Manager (e.g. CCCM) or equivalent
qualification is a plus
Health Insurance - The company pays 100% of employees.
Eye and Dental Insurance - The company pays 100% of employee
AFLAC Supplemental insurance at employee expense / not required
401K / Company Match 3%
Paid Holidays 5 per year
Up to 4 weeks PTO based on tenure (must complete 90 days of
continued employment to qualify for biweekly accrual)
Short Term and Long Term Disability Paid for by the company.
50K Life Insurance Policy Company provide and paid for.
We are actively interviewing for this position - Apply today and
our hiring manager will follow up!
Keywords: LCI Services Inc, Germantown , Call Center Manager, Executive , Front Royal, Maryland
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